Client Success Manager
leadershipconnect
Client Success Manager
pxinc· Client Success
About this role
PX is looking for a commercially minded Client Success Manager to manage and grow a portfolio of high-value client accounts. This is a role for someone who loves the commercial side of client success: spotting growth opportunities, making a persuasive case, and driving adoption of our first-party product.
It is also a role with structure. This is not a job where you are on calls all day. A meaningful part of your week is dedicated to account planning, documentation, reporting, and keeping renewal and onboarding processes running smoothly. If you enjoy the balance of client-facing work and well-organized process work, you will thrive here.
Key Responsibilities
- Manage a portfolio of strategic accounts, ensuring value delivery, retention, and growth
- Drive adoption and expansion of PX's first-party product across your accounts, building the business case and persuading clients on the value
- Identify upsell and growth opportunities and develop quarterly account plans to capture them
- Run structured client processes end to end: onboarding, QBRs, renewals, and expansion paperwork
- Serve as the point of escalation for client concerns, resolving issues quickly and thoughtfully
- Collaborate with Sales and Product to align client objectives with PX platform capabilities
- Keep CRM data, account documentation, and client health reporting accurate and up to date
- Work with leadership to forecast client growth and manage churn risk
What You Bring
- 3+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation experience is a plus)
- A commercial mindset with a track record of growing the accounts you manage
- Strong persuasion and presentation skills. You can build a compelling deck and influence both clients and internal stakeholders
- Comfort with routine and detail. You enjoy structured work like reporting, documentation, and process management, and you do it well
- Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models
- Strong understanding of metrics such as NRR, churn, health scores, and customer LTV
- Familiarity with tools like HubSpot CRM, Jira, Trello, or similar platforms
- Bachelor's degree required
Why PX?
We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly anticipating potential success blockers and innovating our technology.
- Office Exchange: work from our offices in New York or Amsterdam without using vacation days
- Private health insurance
- Career development, learning, and training opportunities
- Direct exposure to the executive team
Frequently Asked Questions
Is the salary disclosed for the Client Success Manager position at pxinc?
The salary for this Client Success Manager role at pxinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Success Manager position at pxinc located?
This Client Success Manager role at pxinc is based in Panama, Panama, Panama. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Success Manager role at pxinc full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Success Manager role in the Client Success department at pxinc.
Which team or department does the Client Success Manager at pxinc belong to?
This Client Success Manager position is part of the Client Success department at pxinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Success Manager position at pxinc?
Click the "Apply Now" button on this page. You will be redirected to pxinc's official application portal hosted on bamboohr where you can submit your application directly.
When was the Client Success Manager job at pxinc posted?
This Client Success Manager position at pxinc was posted on Jul 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Success Manager
pxinc
You'll be redirected to pxinc's official application page on bamboohr.