Client Success, APAC

openfx· GTM
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📍 Singapore

About this role

About Us
OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard & others. We’re backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors.

Role Overview

We are hiring for our APAC Client Success team - this role will own the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you'll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC.

Key Responsibilities: Client Coverage & Engagement, Account Growth & Expansion, Driving Operational Excellence, AI-Powered Scale

  • Client Coverage & Engagement
    • Serve as the primary point of contact for a growing portfolio of institutional clients across APAC.
    • Build and maintain account growth plans covering each client's business model, strategic priorities, and growth potential.
    • Drive proactive engagement across the book, ensuring every APAC client has a high-quality relationship with OpenFX.
    • Deeply understand each client's business to uncover opportunities and strengthen the relationship over time.
  • Account Growth & Expansion
    • Analyze client data to identify opportunities for volume growth and increased product adoption.
    • Develop and execute strategies that grow transaction volume by helping clients optimize their FX flows and deepen their activity on our platform.
    • Own the cross-sell pipeline independently, driving  adoption for new currency pairs and products  as they launch globally
  • Operational Excellence
    • Build and maintain a structured management framework for long tail accounts, ensuring consistent coverage and early identification of growth and retention risks.
    • Monitor client health metrics across the book, using data to identify risks and act proactively.
    • Coordinate with Product and Ops to resolve client issues promptly and channel structured feedback into product development.

AI-Powered  Scale

    • Leverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions.
    • Identify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally.

What we are looking for

  • Must-haves:
    • 3+ years of experience in fintech or financial services
    • 5+ years of total professional experience across account management, sales, consulting, and business operations
    • Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities.
    • Advanced fluency with AI tools, applied as a core part of how you work.
    • Excellent communication and relationship management skills.
    • Demonstrated ability to manage a book of clients independently, with full ownership of outcomes.
  • What helps you stand out
    • Experience working in cross-border payment businesses such as remittance companies, PSPs, neobanks, or payment infrastructure companies.
    • Demonstrated understanding of FX markets and trading operations.
    • Background in B2B client success or sales with exposure to account management or sales cycles
    • Business-level Mandarin proficiency.


What We Offer

  • Competitive salary and benefits package.
  • Equity in a rapidly growing company.
  • Opportunity to work in a fast-paced startup at the forefront of fintech innovation.
  • Opportunity to make a significant impact on global financial infrastructure
  • Collaborative work culture with emphasis on personal and professional growth.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Frequently Asked Questions

Is the salary disclosed for the Client Success, APAC position at openfx?
The salary for this Client Success, APAC role at openfx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Success, APAC position at openfx located?
This Client Success, APAC role at openfx is based in Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Client Success, APAC at openfx belong to?
This Client Success, APAC position is part of the GTM department at openfx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Success, APAC position at openfx?
Click the "Apply Now" button on this page. You will be redirected to openfx's official application portal hosted on greenhouse where you can submit your application directly.
When was the Client Success, APAC job at openfx posted?
This Client Success, APAC position at openfx was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Success, APAC
openfx
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