Client Services Representative
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Client Services Representative
tomjames· Corporate
About this role
Job Duties
- Prepare, review, and distribute collection letters and other correspondence in accordance with company policies and established procedure
- Place and receive collection calls in a professional, courteous, and customer-focused manner while working to resolve delinquent account balances
- Respond promptly to customer inquiries by phone, email, and written correspondence regarding account balances, billing questions, payment history, and other account-related concerns
- Contact customers regarding past-due accounts, discuss payment options, negotiate payment arrangements within established guidelines, and document all collection activity
- Maintain and monitor customer payment plans and records, ensuring timely follow-up and accurate account documentation
- Partner with Sales Professionals to resolve collection issues while balancing positive customer relationships with the company's financial objectives
- Provide exceptional customer service by communicating professionally, demonstrating empathy, and resolving issues in a timely and effective manner
- Develop and maintain a thorough understanding of the Tom James sales cycle, business processes, products, and customer service standards to effectively support customers and Sales Professionals
- Protect confidential customer and financial information by adhering to company policies and applicable privacy requirements
- Performs other related duties, as required or assigned
- Maintain regular and reliable on-site attendance
Required Knowledge, Skills & Abilities
- Excellent verbal and written communication skills with the ability to communicate professionally and effectively with customers, Sales Professionals, and employees at all organizational levels.
- Strong customer service skills with the ability to de-escalate difficult situations and build positive working relationships
- Demonstrated ability to prioritize multiple responsibilities, manage time effectively, and remain composed under pressure
- Strong organizational skills with exceptional attention to detail and accuracy
- Proficiency with Microsoft Office applications and the ability to learn company-specific software and systems. s
The ideal candidate will have:
Experience & Education
- High school diploma or equivalent required
- Minimum of one year of collections, accounts receivable, customer service, or related experience involving telephone communication and customer interactions
- Experience handling sensitive customer conversations while maintaining professionalism
- Experience working in a fast-paced environment with competing priorities
Frequently Asked Questions
Is the salary disclosed for the Client Services Representative position at tomjames?
The salary for this Client Services Representative role at tomjames is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Representative position at tomjames located?
This Client Services Representative role at tomjames is based in Franklin, TN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Representative role at tomjames full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Services Representative role in the Corporate department at tomjames.
Which team or department does the Client Services Representative at tomjames belong to?
This Client Services Representative position is part of the Corporate department at tomjames. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Representative position at tomjames?
Click the "Apply Now" button on this page. You will be redirected to tomjames's official application portal hosted on lever where you can submit your application directly.
When was the Client Services Representative job at tomjames posted?
This Client Services Representative position at tomjames was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Representative
tomjames
You'll be redirected to tomjames's official application page on Lever.