Veterinary Nurse - Greencross Narellan
greencrosspetwellnesscompany
Client Services Representative - ARH Essendon
About this role
Company Description
Job Description
Are you a people person, animal obsessed and thrive in a fast-paced environment? We are looking for a friendly face to join our team as a Customer Care Representative at Animal Referral Hospital Essendon Fields!
ARH Essendon Fields is a 24-hour multi-disciplinary specialist and emergency veterinary hospital located 8 km north-west of Melbourne's central business district. Our team of exceptional veterinarians, nurses, and support staff are committed to providing the highest quality emergency, medicine, surgical, oncology, ophthalmology and diagnostic animal services to the pet owners of Melbourne.
This role is available part-time, full-time or casual!
As part of the Customer Care team your duties will include:
- Greeting and assisting clients in a professional, timely and warm manner
- Handling high volumes of inbound calls efficiently
- Managing the hospital’s general email inbox
- Correspond with clients, referring veterinarians, 3rd party suppliers and other team members, ensuring to provide appropriate and pertinent information
- Discuss difficult topics with clients, such as aftercare options, euthanasia consent forms, and financial matters, in a compassionate and empathetic manner
- Schedule and manage appointments for each department
- Managing invoicing, payments (EFTPOS/credit card, direct debit), and processing 3rd party financing (VetPay, ZipPay, etc.)
- Processing insurance claims, including GapOnly claims, through the practice management software
- Entering and maintaining accurate and complete records and data related to patients and clients
- Maintain a consistently high level of organisation and cleanliness in the reception area
- Conduct oneself in a manner that uphold the values of ARH Essendon and the Greencross Pet Wellness Company
About You:
- The ideal candidate will have at least 2 years' experience in a fast-paced reception or front of house role in the veterinary industry, health care environment or similar
- Ability to efficiently manage and prioritize multiple tasks while maintaining composure under pressure, such as high call volumes, a crowded reception waiting room, and Level 1 presenting patients
- Tech-savvy with a proficiency in Microsoft 360
- A meticulous attention to detail and a commitment to accurate data entry
- Ability to effectively communicate with people from diverse backgrounds in a compassionate and empathic way
- Ability to handle challenging and/or demanding clients with tact and professionalism
- Enjoy working and being a part of a close-knit team
- Available to work a variety of shifts including days, weekends, and evening shifts (to 1:00am)
- Available to work over Public Holidays (Christmas, Easter, New Year's etc.)
- Experience with RxWorks is highly desirable but not essential as we will train the right candidate
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. You can enjoy a competitive salary PLUS:
- Discounts on Hills Products for your pet
- Discounts at our Petbarn stores
- Essendon Fields specific discounts including childcare, food, car servicing, beauty services, and gym memberships - combined with the convenience of having these facilities directly on-site
- Close proximity to public transport
- Access to a wealth of continuing education
- Free annual influenza vaccination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
Sound like your next role? Apply Today
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Client Services Representative - ARH Essendon position at greencrosspetwellnesscompany?
The salary for this Client Services Representative - ARH Essendon role at greencrosspetwellnesscompany is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Representative - ARH Essendon position at greencrosspetwellnesscompany located?
This Client Services Representative - ARH Essendon role at greencrosspetwellnesscompany is based in au, Essendon Fields, Essendon Fields, VIC, Australia, VIC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Representative - ARH Essendon role at greencrosspetwellnesscompany full-time or part-time?
This is listed as a Casual position. It is posted as a Client Services Representative - ARH Essendon role in the ARH department at greencrosspetwellnesscompany.
Which team or department does the Client Services Representative - ARH Essendon at greencrosspetwellnesscompany belong to?
This Client Services Representative - ARH Essendon position is part of the ARH department at greencrosspetwellnesscompany. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Representative - ARH Essendon position at greencrosspetwellnesscompany?
Click the "Apply Now" button on this page. You will be redirected to greencrosspetwellnesscompany's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Client Services Representative - ARH Essendon job at greencrosspetwellnesscompany posted?
This Client Services Representative - ARH Essendon position at greencrosspetwellnesscompany was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Representative - ARH Essendon
greencrosspetwellnesscompany
You'll be redirected to greencrosspetwellnesscompany's official application page on SmartRecruiters.