Client Services Representative

sgs· Sales, Customer Support
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📍 au📍 Notting Hill📍 Notting Hill, VIC, Australia📍 VICFull time

About this role

Company Description

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Job Description

Join our Environmental team in Notting Hill and play a key role in delivering outstanding client service across soil, water and air testing. This position combines client relationship management with hands-on coordination of sample receipt, registration and dispatch operations.

You will be the link between clients and the laboratory — ensuring expectations are managed, communication is proactive and services are delivered accurately and on time.

About the Role

As a Client Services Representative, you will:

  • Provide high-quality support to environmental clients and coordinate sample receipt and dispatch.
  • Register, check, label and process soil, water and air samples accurately and efficiently.
  • Communicate proactively with clients regarding sample status, turnaround times and any service impacts.
  • Prepare and coordinate quotations as required.
  • Liaise with laboratory teams to ensure KPIs and due dates are met.
  • Maintain accurate records of client interactions and service activities.
  • Ensure safe, organised and compliant operations within the sample receipt area.
  • Assist with sample collections from client sites when required.

Qualifications

About You

You will bring:

  • A Diploma or tertiary qualification in Science or at least 2 years’ relevant experience.
  • Experience in a commercial environmental laboratory.
  • Experience in a client services role.
  • Strong communication skills and a proactive, client-focused approach.
  • A current driver’s licence.
  • Laboratory skills in chemistry or microbiology (is an advantage).
  • Physical capability to handle samples (up to 10–15kg) and remain on your feet for extended periods.
  • Ability to obtain required site certifications (e.g. White Card, MSIC).
  • Willingness to undergo background checks.

Additional Information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 

•    As a company, we have embraced the shift to flexible work
•    Sustainability is embedded in our culture and the way we do business
•    Paid parental leave
•    Paid time for volunteering day and blood donations
•    Corporate health & wellbeing offers
•    Ongoing learning & development 
•    Career development opportunities (Nationally and Globally)
•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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Frequently Asked Questions

Is the salary disclosed for the Client Services Representative position at sgs?
The salary for this Client Services Representative role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Representative position at sgs located?
This Client Services Representative role at sgs is based in au, Notting Hill, Notting Hill, VIC, Australia, VIC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Representative role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a Client Services Representative role in the Sales, Customer Support department at sgs.
Which team or department does the Client Services Representative at sgs belong to?
This Client Services Representative position is part of the Sales, Customer Support department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Representative position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Client Services Representative job at sgs posted?
This Client Services Representative position at sgs was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Representative
sgs
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