Client Services Manager
allwayscaring
Client Services Manager
eastwestbank· Banking Operations/Back Office
About this role
Introduction
Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
Overview
The Client Services Manager will drive the expansion for the SoCal Commercial Banking portfolio, with a strategic focus on accelerating deposit growth. The successful candidate must exhibit a strong ownership mentality in managing portfolio health and a highly detail-oriented approach to banking operations. Flawless bilingual fluency in English and Mandarin are required.
Responsibilities
- Assist RMs with the new account openings
- Assist RMs with existing account service inquiries and issues
- Provide superior client service as related to deposit and business account services, taking ownership of client needs, problems, and requests, following through to ensure timely and accurate resolution.
- Assist in servicing personal and business deposit accounts, including completion of necessary forms and documentation, verifying accuracy of account openings on Bank’s deposit system.
- Work with closing team (outside counsel, if applicable) to clear pending items until closing transactions
- Perform other duties as assigned.
Qualifications
- Experience: Minimum 5+ years of account services experience.
- Language Skills: bilingual fluency in English and Mandarin (written and verbal) is mandatory.
- Strong knowledge of EWB new account opening process, compliance requirements, and commercial account structures
- Ability to manage high-volume, time zone difference between US and Asia in a timely manner
- Strong customer service contact handling skills.
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
- Bachelor’s degree required.
Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
Compensation
The base pay range for this position is USD $71,000.00/Yr. - USD $85,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.Frequently Asked Questions
Is the salary disclosed for the Client Services Manager position at eastwestbank?
The salary for this Client Services Manager role at eastwestbank is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Manager position at eastwestbank located?
This Client Services Manager role at eastwestbank is based in Pasadena, CA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Manager role at eastwestbank full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Client Services Manager role in the Banking Operations/Back Office department at eastwestbank.
Which team or department does the Client Services Manager at eastwestbank belong to?
This Client Services Manager position is part of the Banking Operations/Back Office department at eastwestbank. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Manager position at eastwestbank?
Click the "Apply Now" button on this page. You will be redirected to eastwestbank's official application portal hosted on icims where you can submit your application directly.
When was the Client Services Manager job at eastwestbank posted?
This Client Services Manager position at eastwestbank was posted on Jul 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Manager
eastwestbank
You'll be redirected to eastwestbank's official application page on icims.