Client Services Manager
experiorfinancial
Client Services Manager
Cielo2· Client Services
About this role
Company Description
Ready to accelerate your career?
Join Cielo, the world's leading Talent Acquisition Partner, and lead high-performing teams while taking ownership of your success.
About Cielo
We create careers for ambitious people by moving beyond traditional talent acquisition. Through our innovative approach combining Talent Acquisition, Search, Consulting, and Digital Accelerators™, we design comprehensive solutions that help our clients find and keep exceptional talent.
Job Description
As Client Services Manager, you will play a pivotal leadership role overseeing talent acquisition delivery for one of our most strategic client partnerships. Leading a team of recruiters, you will drive recruitment excellence, influence business outcomes, and build trusted relationships with senior stakeholders to ensure the ongoing success of this flagship account.
- Work Location: Tokyo, Japan
- Work Arrangement: Hybrid work model (3–4 days, or less per week onsite), flexible depending on business needs and team alignment.
- Languages Required:
- Japanese: Native level or equivalent professional proficiency (JLPT N1 level)
- English: Business‑level proficiency
- Working Hours:
- Monday to Friday, 9:00 AM – 6:00 PM (Non-core flexible working hours)
Team Leadership
- Lead and coach a high-performing recruitment team
- Set clear performance standards and goals; proactively address gaps
- Conduct regular 1-1s, team meetings, and performance reviews
- Foster an inclusive, collaborative environment that inspires excellence
Client Partnership
- Build strong relationships with key stakeholders across client organizations
- Partner with internal Cielo teams and client leaders on implementations
- Participate in client meetings, sharing insights and addressing service gaps
- Deeply understand client organizational structures and needs
Strategic Delivery
- Develop recruiting metrics and analytics (time to fill, cost per hire, candidate satisfaction, etc.)
- Manage programs, events, and campaigns to build candidate pipelines
- Drive comprehensive hiring strategies including passive outreach and recruitment marketing
- Leverage cutting-edge recruitment technologies and Cielo resources
- Oversee P&L management and Cielo-specific reporting
- Drive continuous improvement and process standardization
Supervisory Responsibilities
The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.
Qualifications
Experience
- Proven track record in talent acquisition or HR
- Experience coaching peers or managing teams
Skills
- Knowledge of recruitment technologies (ATS, social media tools)
- Strong proficiency in Microsoft Office Suite
Education
- Bachelor's degree in business, management, HR, or related field (preferred)
Additional Information
Cielo is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, national origin, disability, age, genetic information, or any other protected status. Applicants requiring accommodations should contact: talent.acquisition@cielotalent.com
Frequently Asked Questions
Is the salary disclosed for the Client Services Manager position at Cielo2?
The salary for this Client Services Manager role at Cielo2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Client Services Manager job at Cielo2 remote?
Yes, this Client Services Manager position at Cielo2 is remote, with team members based in jp, Tokyo, TOKYO, Tokyo, TOKYO, Japan. You can work from home or anywhere in the supported regions.
Is the Client Services Manager role at Cielo2 full-time or part-time?
This is listed as a Full time position. It is posted as a Client Services Manager role in the Client Services department at Cielo2.
Which team or department does the Client Services Manager at Cielo2 belong to?
This Client Services Manager position is part of the Client Services department at Cielo2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Manager position at Cielo2?
Click the "Apply Now" button on this page. You will be redirected to Cielo2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Client Services Manager job at Cielo2 posted?
This Client Services Manager position at Cielo2 was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Manager
Cielo2
You'll be redirected to Cielo2's official application page on SmartRecruiters.