Care Team Lead
sedgwick
Client Services Liaison
sedgwick· Sedgwick Claims Management Services Inc.
About this role
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.
IF YOU CARE, THERE’S A PLACE FOR YOU HERE
EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations—anytime, anywhere. Click here to learn more about EFI Global.
PRIMARY PURPOSE: To serve as a communication resource between clients, unions, company offices, and shareholder groups; to identify methods of reducing risk cost for clients through analysis and evaluation of conditions and practices; to measure and evaluate program effectiveness; and to provide coordination between client programs and company program standards.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Communicates vital information between clients, company, and shareholder groups.
- Coordinates client programs and services with company programs and standards of service.
- Analyzes loss report information; makes recommendations for improvements.
- Evaluates conditions and practices; makes recommendations for procedural improvement.
- Measures and evaluates effectiveness of programs.
- Identifies trends; recommends methods for reducing risk cost for clients.
- Accompanies client representatives to client sites to direct or train client management staff.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
Experience
Four (4) years of related work experience or equivalent combination of education and experience required to include two (2) years of workers' compensation claim experience. Risk control experience preferred.
Skills & Knowledge
- Knowledge of claims management processes and procedures
- Knowledge of risk control in an insurance industry
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace
Frequently Asked Questions
Is the salary disclosed for the Client Services Liaison position at sedgwick?
The salary for this Client Services Liaison role at sedgwick is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Liaison position at sedgwick located?
This Client Services Liaison role at sedgwick is based in Telecommuter FL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Liaison role at sedgwick full-time or part-time?
This is listed as a Full time position. It is posted as a Client Services Liaison role in the Sedgwick Claims Management Services Inc. department at sedgwick.
Which team or department does the Client Services Liaison at sedgwick belong to?
This Client Services Liaison position is part of the Sedgwick Claims Management Services Inc. department at sedgwick. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Liaison position at sedgwick?
Click the "Apply Now" button on this page. You will be redirected to sedgwick's official application portal hosted on workday where you can submit your application directly.
When was the Client Services Liaison job at sedgwick posted?
This Client Services Liaison position at sedgwick was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Liaison
sedgwick
You'll be redirected to sedgwick's official application page on Workday.