Client Services Executive

Charity Link· Head Office
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📍 Ruscombe, Ruscombe, United KingdomFull time

About this role

Client Services Executive

Full time | 9am–5pm ( remote with one day in the office )
Reporting to: Head of Client Services

We’re looking for an organised, proactive and detail-focused Client Services Executive to join our team and support the Client Services Account Manager with the provision of excellent customer service to our clients and field teams.

Key accountabilities

· Provide a supporting role in managing the day to day working relationships with the Clients, liaising with them on progress reports, requirements, taking detailed meeting notes and developments on their campaigns

· Handle general complaints and queries from all sources from receipt to resolution, including working with internal teams and clients to help with any investigations or data needed to provide a smooth and swift resolution

· Support Account Managers with timely delivery of all administrative tasks including reporting and campaign updates

· Be aware of industry compliance and guidelines, supporting in all Compliance led tasks and initiatives including monitoring, reporting and analysis of Mystery Shop programs

· Prepare detailed data analysis and commentary on client specific reports

· Assist in developing and updating the content of client campaigns and materials needed including distribution to Fundraisers and internal teams

· Managing internal documentation, how to guides and campaign reviews

· Working with field teams to resolve ad hoc queries

· Responsibility for monitoring and managing department phone line and email inboxes

· Working with both internal departments and clients to manage operational queries and approvals for both private sites and door to door channels

Required experience

· Liaising with customers/clients - either internal and external

· Familiar with handling data and preparing reports

· Strong telephone manner

· Attention to detail

· Strong administration skills

For operational reasons, the Company reserves the right to transfer you to alternative duties. For this reason, it is a condition of employment that you are willing to do so, if requested, from time to time.

Frequently Asked Questions

Is the salary disclosed for the Client Services Executive position at Charity Link?
The salary for this Client Services Executive role at Charity Link is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Executive position at Charity Link located?
This Client Services Executive role at Charity Link is based in Ruscombe, Ruscombe, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Executive role at Charity Link full-time or part-time?
This is listed as a Full time position. It is posted as a Client Services Executive role in the Head Office department at Charity Link.
Which team or department does the Client Services Executive at Charity Link belong to?
This Client Services Executive position is part of the Head Office department at Charity Link. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Executive position at Charity Link?
Click the "Apply Now" button on this page. You will be redirected to Charity Link's official application portal hosted on workable where you can submit your application directly.
When was the Client Services Executive job at Charity Link posted?
This Client Services Executive position at Charity Link was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Executive
Charity Link
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