Client Services Coordinator
ahkgroup
Client Services Coordinator - Mandarin Speaking
ahkgroup· UK Client Services - D03
About this role
WHAT IS ON OFFER
Alfred H Knight is looking for a Mandarin speaking Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients professionally, accurately, and efficiently. To be successful, you must have excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities. The ability to identify and solve problems is vital, you must also be able to work independently and prioritise tasks.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.
We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Essential
- Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.
- Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.
- A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.
- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
- Excellent organisation with great attention to detail and accuracy.
- Ability to work under pressure and meet tight deadlines.
- A proactive approach working from own initiative.
- IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.
- Ability to meet key performance indicators.
- A team player who shows dignity and due respect for colleagues.
- Experience in Customer Service, Technical Help-Desk or Administration is advantageous.
Required Qualifications
- Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.
- Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.
Required Languages
- Mandarin.
Hours of work - Monday - Friday 08:30 - 17:00
Hybrid working system - 3 days office working -2 days home based.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program.
If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Frequently Asked Questions
Is the salary disclosed for the Client Services Coordinator - Mandarin Speaking position at ahkgroup?
The salary for this Client Services Coordinator - Mandarin Speaking role at ahkgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Coordinator - Mandarin Speaking position at ahkgroup located?
This Client Services Coordinator - Mandarin Speaking role at ahkgroup is based in Hybrid, Liverpool, Merseyside, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Coordinator - Mandarin Speaking role at ahkgroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Services Coordinator - Mandarin Speaking role in the UK Client Services - D03 department at ahkgroup.
Which team or department does the Client Services Coordinator - Mandarin Speaking at ahkgroup belong to?
This Client Services Coordinator - Mandarin Speaking position is part of the UK Client Services - D03 department at ahkgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Coordinator - Mandarin Speaking position at ahkgroup?
Click the "Apply Now" button on this page. You will be redirected to ahkgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Client Services Coordinator - Mandarin Speaking job at ahkgroup posted?
This Client Services Coordinator - Mandarin Speaking position at ahkgroup was posted on Jul 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Coordinator - Mandarin Speaking
ahkgroup
You'll be redirected to ahkgroup's official application page on bamboohr.