About the Opportunity

Job Description

Title                 Client Services Assistant Manager

Department      Client Services

Location          Tokyo Office

Reports To       Head of Institutional Client Services

Level                Client Services and Reporting -4

We’ve been helping clients plan and save for their futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks and financial

institutions to wealth managers and private individuals. We think generationally and look to the long term. And today, building on the security of private ownership and our clear sense of purpose, we’re growing our business like never before.

Join us and you’ll be part of the progress we’re making. In our welcoming, caring culture, you’ll work with all kinds of people to find new and better ways to help our clients. Your views will be valued and your professional goals will be supported. And you’ll discover a positive, inclusive environment where you’ll be free to be yourself.

About your team

The department of Client Support has responsibility of providing a seamless and scalable service & support model for both business of Intermediary and Institutional. Client Services is respomsible for a wide range of activities including account management for institutional existing mandates, business administration, change management, day-to-day servicing, crisis handling, account on/off boarding for institutional clients, and contribute global and local project as SME. 

Our mission is to Provide Best in Class services to our clients and support asset growth. Our mission is to provide best-in-class client service, support client retention and contribute to achieving our business growth objectives, including our ambition to reach JPY 10 trillion in assets by 2030.

About your role
This position plays a critical role in delivering high-quality client service and operational support to institutional clients. The role is responsible for managing day-to-day client servicing activities, coordinating with internal stakeholders, supporting client lifecycle events and contributing to a positive client experience.

Key responsibilies for this role are

• Daily monitoring and servicing of institutional client accounts.
• Respond to client inquiries and service requests in a timely and professional manner.
• Coordinate with internal stakeholders including Operations, Investment, Compliance, Product, Sustainability and Reporting.
• Support client onboarding, offboarding and mandate change activities.
• Assist with legal documentation updates, account maintenance and operational change events.
• Support the delivery of client reporting, including regulatory, operational and sustainability-related reporting.
• Assist in responding to ESG and sustainability-related client requests and disclosure requirements.
• Perform administrative activities including invoice processing, cash management and report distribution.
• Participate in local and global projects as a subject matter contributor.
• Support risk event management activities and assist with issue resolution.
• Review client-facing materials to ensure quality, accuracy and consistency.
• Contribute to process improvement initiatives to enhance client experience and operational efficiency.

About you

• Preferably 2-5 years of experience within asset management, financial services or a related industry.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Good written and verbal communication skills in both Japanese and English.
• Strong attention to detail and commitment to delivering high-quality work.
• Able to work collaboratively across multiple teams and functions.
• Proactive and solution-oriented with a willingness to learn and develop.
• Demonstrates sound judgement and escalates issues appropriately.
• Interest in sustainability, ESG topics and institutional client servicing.
•  Ability to work flexibly in a dynamic environment, effectively organizing and prioritizing multiple tasks while meeting tight deadlines.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.