Client Service Representative - Full Time
ccvc· Client Care Team
About this role
Do you love animals and have that special presence, both over the phone and in person, that makes people feel instantly comfortable? We’re looking for full-time, client service representatives, who can handle both reception and phone duties with equal skill and kindness.
This role goes beyond answering phones or booking appointments — it’s about creating connections. At South Town, our values guide everything from how we care for clients to how we treat each other: Patient First. Client Centered. Progressive. Collaborative. Positive.
What You’ll Do
- Greeting clients and their pets in person with a welcoming, calm demeanor
- Answering calls confidently and kindly, even when things are a little hectic
- Scheduling appointments using our cloud-based software (hello, multitaskers)
- Communicating clearly and professionally in both English and Spanish
- Handling prescription refills, medical record requests, and messages between clients and the medical team
- Managing client check-ins, payments, and keeping the lobby flowing smoothly
- Keeping accurate records that reflect our high standards of care
Who you are
- Required: High school diploma or equivalent
- Required: Minimum one year of experience working in customer service, vet med experience preferred
- A positive attitude, high energy, and a “let’s make it happen” mindset
- Excellent communication and customer service skills
- Comfort working with phones, computers, and multitasking in a fast-paced environment
- The ability to stay calm, kind, and clear—especially under pressure
- Reliability, attention to detail, and great follow-through
- A desire to learn, grow, and make every client interaction a good one
- Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged)
- A team player who balances compassion and efficiency with ease
- Able to sit, stand, or wear a headset for extended periods
- Bilingual in English & Spanish (written + spoken) - Preferred
Why You’ll Love It Here
- Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? It’s built on mutual respect, real teamwork, and a shared desire to keep getting better.
- South Town Animal Hospital is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing — for our patients, our clients, and our team.
- If you’re ready for the next step in your career, we’d love to meet you — call us or stop by anytime.
The Nuts & Bolts
- Health insurance
- Vision insurance
- Dental insurance
- 401k with employer match
- PTO/vacay
- CE opportunities/allowance
- Professional dues
- Uniform allowance
- Flexible schedule
- EAP
- Employee Discount
We are an equal opportunity employer and celebrate diversity of all kinds.
Frequently Asked Questions
Is the salary disclosed for the Client Service Representative - Full Time position at ccvc?
The salary for this Client Service Representative - Full Time role at ccvc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Service Representative - Full Time position at ccvc located?
This Client Service Representative - Full Time role at ccvc is based in South Elgin, Illinois, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Service Representative - Full Time role at ccvc full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Service Representative - Full Time role in the Client Care Team department at ccvc.
Which team or department does the Client Service Representative - Full Time at ccvc belong to?
This Client Service Representative - Full Time position is part of the Client Care Team department at ccvc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Service Representative - Full Time position at ccvc?
Click the "Apply Now" button on this page. You will be redirected to ccvc's official application portal hosted on bamboohr where you can submit your application directly.
When was the Client Service Representative - Full Time job at ccvc posted?
This Client Service Representative - Full Time position at ccvc was posted on Jul 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Service Representative - Full Time
ccvc
You'll be redirected to ccvc's official application page on bamboohr.