Client Service Representative - Entry Level

Company Description

Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.

The outstanding service we provide starts with our people. We make an extra effort to train and develop our staff of document professionals on the art of customer service. The tenure and professionalism of our staff is unparalleled in the document and legal services industry. We spend much effort training our people to develop our “home grown” leaders of the future. We believe investing our time and money to ensure that our people are knowledgeable and understand importance of our customers’ businesses.

*****This position is not remote*****

Job Description

The Entry Level Customer Service Representative will support the records retrieval department in the collection of medical records, radiology film, insurance documents, medical billing, and employment records for legal purposes. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits, including health, dental, vision, FSA, PTO, paid holidays, and a 401K plan. 

• Provide daily status/updates to various clients via phone, emails, memos, and e-faxes
• Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters
• Prepare and send out new serve documents daily for service
• Consult with clients and staff to issue/reissue new requests
• Match, review, and process records and documents based on requested parameters of subpoenas and authorizations
• Issue payments, obtain and provide additional information/documents to custodians so they can process requests
• Close and notify all parties of orders that are being canceled, reissued, or received objections
• Input status/codes in our proprietary software to ensure information for each order is up to date
• Not assigned to specific clients, work assigned based on areas of coverage
• Perform other job duties as assigned by Management

Qualifications

Qualifications

Education:   

• High School diploma or GED, some college is preferred
• Office experience is desired 
• Experienced in good customer service and professional phone knowledge and etiquette
• Strong ability to multitask and prioritize work effectively, while remaining calm under pressure.
• Understanding of computers and Microsoft Office Products (Word and Outlook)
• Ensures tracking of client orders in company database to build contact history, identify trends, facilitate relationship building and provide management and client reporting
• Data Entry skills/typing 30-60 WPM

Shift Availability:

• Scheduled hours for this position is Monday - Friday 8:00 am-5:00 pm (IN OFFICE)

Additional Information

All your information will be kept confidential according to EEO guidelines.

• This position starts at $19-$21 per/hour depending on experience