Client Service Representative

Company Description

“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture. 

Job Description

Customer Communication

- Respond to customer inquiries regarding testing services, scope, pricing, and turnaround time.

- Provide professional consultation to help clients choose appropriate testing standards and methods.

Job Location: Cat Lai Ward:

- Maintain regular communication with clients regarding test progress and report status.

 Quotation & Order Handling

- Prepare and send quotations based on customer requirements and applicable testing standards.

- Follow up on quotations and convert inquiries into confirmed orders.

- Process service orders in the system and ensure accurate documentation.

 Sample Coordination

- Coordinate with customers for sample submission, shipping, and documentation.

- Check sample information and ensure proper registration in the system.

- Test Assign based on the client’s requirements.

- Work closely with laboratory teams to schedule testing and prioritize urgent samples.

Project Tracking

- Monitor testing progress and ensure timelines are met.

- Inform customers proactively about delays, issues, or additional requirements.

Customer Relationship Management

- Build and maintain strong relationships with clients.

- Handle customer complaints or service issues professionally and escalate when necessary.

- Support sales teams in maintaining key accounts.

Documentation & Compliance

- Maintain accurate records of quotations, orders, test requests, reports, invoices.

- Ensure all processes follow internal quality procedures and relevant standards.

Handle ad-hoc assignment as required.

Qualifications

• Diploma/degree holder in any discipline (though Science, Engineering, or another technical discipline will be a plus).
• At least 1 year of working experience in testing, inspection, certification (TIC) industry.
• welcome fresh grad.
• Good command of written and spoken English and Vietnamese
• Strong communication and customer service skills.
• Good coordination and multitasking ability.
• Attention to detail and strong organizational skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Self-initiated, independent and a good team player.

Additional Information

Please send your CV to sam.lau@qima.com

Because our differences make the difference, at QIMA we are proud to promote inclusive diversity and equal opportunities! Our policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.