Client Service Representative
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Client Service Representative
cisive· Cisive Philippines
About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
Integrity First: We uphold the highest ethical standards in everything we do.
Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
The Client Service Representative serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience.
The candidate must be willing to HYBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.
Responsibilities:
Handle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.
Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.
Escalate issues/questions to appropriate internal resources.
Efficiently partner with internal teams to solve client requests.
Fully proficient in all internal Cisive systems and Internal SOPs
Fully proficient in client facing systems and client SOPs
Basic product knowledge
Other assigned tasks on an as-needed basis
Complete required training as assigned
Qualifications:
Minimum of 3-5 years of client relations and a dedicated resource to a specified book of clients.
Background Screening and/or pre-employment screening experience strongly preferred.
High School Diploma or equivalent required; Secondary education degree strongly preferred.
Self-motivated and proactive.
Good problem solving and analytical skills.
Excellent written and verbal communication skills.
Ability to multi-task, prioritize and make sound business decisions.
Proficiency in Microsoft Office required.
Salesforce experience a plus.
Ability to work independently and as part of a larger team.
Enthusiastic about loving our clients and having the honor to work with their team.
Goal Oriented.
Frequently Asked Questions
Is the salary disclosed for the Client Service Representative position at cisive?
The salary for this Client Service Representative role at cisive is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Service Representative position at cisive located?
This Client Service Representative role at cisive is based in Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Service Representative role at cisive full-time or part-time?
This is listed as a Full time position. It is posted as a Client Service Representative role in the Cisive Philippines department at cisive.
Which team or department does the Client Service Representative at cisive belong to?
This Client Service Representative position is part of the Cisive Philippines department at cisive. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Service Representative position at cisive?
Click the "Apply Now" button on this page. You will be redirected to cisive's official application portal hosted on workday where you can submit your application directly.
When was the Client Service Representative job at cisive posted?
This Client Service Representative position at cisive was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Service Representative
cisive
You'll be redirected to cisive's official application page on Workday.