Client Service Officer
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Client Service Officer
About this role
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To ensure that customer requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience. To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff.
Key Responsibilities
- Manage and resolve escalations and complex client issues by providing tailored solutions, ensuring high service quality and driving customer retention within the branch.
- Issue off-cycle statements at customer’s instance and keep records of all source instructions from customers.
- Process written inter-account transfer instructions and execute all financial transactions within approved limits of authority.
- Identify cross-selling and migration opportunities and sell products/services proactively.
- Educate customers on the benefits of the bank’s products and services to drive customer engagement and support business development goals.
- Maintain a high level of customer satisfaction by providing consistent, professional support to all branch visitors.
Qualifications
- Minimum of First Degree
Experience Required
- Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services. Previous branch banking experience.
Additional Information
Behavioural Competencies:
- Articulating Information
- Embracing Change
- Establishing Rapport
- Following Procedures
- Managing Tasks
- Meeting Timescales
- Producing Output
- Seizing Opportunities
- Showing Composure
- Team Working
- Upholding Standards
- Valuing Individuals
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Identification
- Telephone Caller Handling
Frequently Asked Questions
Is the salary disclosed for the Client Service Officer position at standardbankgroup?
The salary for this Client Service Officer role at standardbankgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Service Officer position at standardbankgroup located?
This Client Service Officer role at standardbankgroup is based in ng, Southern NG, Southern NG, , Nigeria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Service Officer role at standardbankgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Client Service Officer role at standardbankgroup.
How do I apply for the Client Service Officer position at standardbankgroup?
Click the "Apply Now" button on this page. You will be redirected to standardbankgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Client Service Officer job at standardbankgroup posted?
This Client Service Officer position at standardbankgroup was posted on Aug 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Service Officer
standardbankgroup
You'll be redirected to standardbankgroup's official application page on SmartRecruiters.