Client Service Delivery Specialist

About Nasdaq

Nasdaq is a financial technology company, rewriting the future of global economies and markets by unlocking capital and opportunities through its technology, innovation, and expertise. Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We work hybrid remote, and you will be expected to come to the office at least 3 days per week.

The Role

Have you ever wondered how the greatest global organizations are being run? How groundbreaking business decisions are made and how Corporate Boards are applying electronic platforms? Nasdaq Governance Solutions is powering more than 240 Fortune 500 companies and 245K users worldwide with its modern software solutions.

We are looking to hire two fixed term employees to our team in Vilnius, both on 12 month contracts. As a Client Service Delivery Analyst you will provide client services and support, you will handle diverse and time-sensitive client-related projects and requests both in client-facing and back-office activities. You will learn about Corporate Governance and interact with Administrators, Corporate Secretaries and Board members of leading organizations. This is an opportunity to use your strong communication and problem-solving skills and become an authority in handling a set of different innovative tools.
 

Key Responsibilities

• Provide support for Board Portal Software via e-mail and telephone
• Develop and maintain positive customer relationships by consistently delivering value and anticipating needs
• Provide user training and respond to queries in a timely manner
• Assist with identification of business - and system requirements
• Assist with the production of operational and user documentation
• Collaborate and communicate client requirements to the Account Administrators and Success Managers
• Promote the latest improvements and other company’s capabilities to clients
• Collaborate with Product and Engineering teams with crafting solutions

• Please note that this role requires occasional weekend on-call coverage, including work on Saturdays or Sundays. The team follows a rotating schedule, with weekend coverage expected approximately once per month.
  
  

Required Qualifications

• Excellent written and spoken in English, additional language skills are beneficial but not required
• Strong affinity toward working with software applications
• Previous experience in a client-facing position as well as experience in supporting sophisticated products
• Excellent collaboration skills and positive and performance-driven demeanor
• Very reliable, crucial, stress-resistant and resilient personality
• Self-sufficiency and independence in task handling
• Ability to multitask effectively and eager to learn beyond the immediate remit
• Previous experience working with AI and AI agents in a work setting, or a genuine interest to learn
   

Benefits & Rewards

We offer a competitive, well-rounded benefits package crafted to support the financial, physical, and emotional well-being of our employees and their dependents.

The base pay range for this role is 2700-3150 EUR gross monthly. Actual pay depends on your skills, experience, and qualifications.

Additional benefits include:

• Employee Stock Purchase Plan with discounted company shares
• 6 additional days off per year
• Work from (almost) anywhere - up to 20 days per year
• Health insurance
• Free gym, yoga, and pilates classes, plus discounted in-office massages
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms
• Modern, comfortable office environment with fresh fruit, snacks, and weekly Fika breaks

We apply a structured job architecture and career framework to ensure growth opportunities are clear, fair, and accessible to all employees. The pay range reflects the full salary band for this job level, including room for progression over time. For more information, visit Nasdaq Benefits & Rewards Career Page.

If this sounds like you, please submit your application in English as soon as possible. We are looking forward to hear from you!

A valid work permit in EU is mandatory.
Individuals applying for or occupying this position must have no previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, with the exception of offences solely related to minor road traffic violations. 

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.