Client Service Delivery Manager
MUFG Pension & Market Services
Client Service Delivery Manager
clearwateranalytics· Clearwater Analytics GmbH
About this role
About the Opportunity
Clearwater is experiencing exceptional growth across the DACH region, with a rapidly expanding client base. As we deepen our footprint in one of Europe’s most sophisticated investment markets, we continue to build out a dedicated local team - and this role sits right at the heart of that expansion.
This is a rare opportunity to join Clearwater at an inflection point: you will help shape how we serve DACH clients and establish yourself as a primary client relationship owner with some of the industry’s largest and most sophisticated insurers and asset managers.
Job Description
Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater’s clients, serving as the main point of contact and ensuring ongoing client engagement, from the daily user to decision maker level.
You are viewed by our clients as a trusted advisor, solving complex front to back investment management and asset owner software solutions. This includes supporting investment reporting, regulatory, and portfolio accounting challenges, acting as a strong internal advocate on their behalf. By maintaining knowledge of product enhancements and the changing investment accounting industry, they play a crucial role providing valuable insights to empower our clients to optimize their investment operations, ensuring client satisfaction and driving business growth.
The Clearwater Client Servicing Team is responsible for the on-going servicing of existing clients and seeks to improve clients’ day-to-day workflow by increasing their knowledge of the Clearwater platform and providing them with effective solutions to their risk and performance, accounting, and investment reporting requirements. We work as an extension of our clients’ teams, and we collaborate with them to ensure our product meets their current and future needs.
Responsibilities
Own the end-to-end client relationship, serving as the primary point of contact for various client stakeholders
Collaborate directly with clients to build and own valuable relationships and ensure their success
Act as a subject matter expert on local regulatory and accounting topics – including HGB-compliant accounting and Solvency II reporting - advising clients on how Clearwater’s platform supports their specific regulatory requirements.
Manage client inquiries & deliver accurate, daily trading balances, risk metrics, compliance reporting, and performance values
Find opportunities to establish extra value to clients outside of day-to-day servicing
Prioritize and coordinate projects across large and strategic clients
Handle complex investment accounting, performance, risk, and compliance requests
Provide client training on best practices around daily operational & trading support using Clearwater
Advise on how to leverage Clearwater's flexible reporting in monthly/quarterly client statements
Proactively seek ways to add value to your team & Clearwater
Provides guidance and mentorship to Analysts in the team.
Required Skills:
Working knowledge of financial services and investment accounting, preferably experience in HGB and German regulatory reporting requirements
Working knowledge of structured products, derivatives, fixed-income securities, and multi-asset portfolio accounting
Proven experience working with external clients
Self-starter who proactively seeks out solutions and expertise.
Ability to execute with precision in a fast-paced, dynamic environment while managing competing priorities across multiple client engagements
Strong computer skills, including proficiency in Microsoft Office.
Excellent attention to detail and strong documentation skills.
Outstanding verbal and written communication skills.
Strong organizational and interpersonal skills.
Exceptional problem-solving abilities.
Fluency in German and English
Education and Experience:
Bachelor's degree in accounting, finance or similar field, or relevant experience in Investment Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations.
7+ years of relevant experience.
Frequently Asked Questions
Is the salary disclosed for the Client Service Delivery Manager position at clearwateranalytics?
The salary for this Client Service Delivery Manager role at clearwateranalytics is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Service Delivery Manager position at clearwateranalytics located?
This Client Service Delivery Manager role at clearwateranalytics is based in Office - Frankfurt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Service Delivery Manager role at clearwateranalytics full-time or part-time?
This is listed as a Full time position. It is posted as a Client Service Delivery Manager role in the Clearwater Analytics GmbH department at clearwateranalytics.
Which team or department does the Client Service Delivery Manager at clearwateranalytics belong to?
This Client Service Delivery Manager position is part of the Clearwater Analytics GmbH department at clearwateranalytics. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Service Delivery Manager position at clearwateranalytics?
Click the "Apply Now" button on this page. You will be redirected to clearwateranalytics's official application portal hosted on workday where you can submit your application directly.
When was the Client Service Delivery Manager job at clearwateranalytics posted?
This Client Service Delivery Manager position at clearwateranalytics was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Service Delivery Manager
clearwateranalytics
You'll be redirected to clearwateranalytics's official application page on Workday.