Client Service Associate
stifel
Client Service Associate
rho· Operations
About this role
About Us
Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.
About the Role
As a Client Service Associate on the Client Services team, you will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat, phone, email, and text. You will handle inquiries ranging from basic technical issues, such as password resets, to complex service questions, such as guidance on ERP integrations or setting up an expense management policy on the platform. This role is based full-time in our Salt Lake City office and offers the opportunity to build strong customer service and finance operations skills at a growing company.
Responsibilities
Customer issue resolution: Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho's service standards in every interaction.
Service documentation: Document common client issues and resolutions to help build the team's knowledge base.
Feedback collection: Gather client feedback to help identify service improvements.
Team communication: Document and communicate ongoing issues to teammates and leadership for follow-up when needed.
Process adherence: Follow established protocols and procedures for client service delivery.
Qualifications
2+ years of experience in customer service; financial services or startup experience preferred.
Strong communication skills, with the ability to explain complex concepts clearly to clients.
Self-motivated with good judgment and sound decision-making, particularly during shifts with lighter on-site coverage.
Basic understanding of finance concepts: banking, credit cards, and accounting principles.
Comfortable working in a fast-paced environment and adapting to changing priorities.
Schedule
This role is in-office at our Salt Lake City office in the Gateway (parking included), five days per week. Two shift schedules are available:
Tuesday–Saturday, 3:00 PM–12:00 AM MST
Sunday–Thursday, 3:00 PM–12:00 AM MST
Applicants can select their preferred shift, or indicate they are open to both, in the application.
Our people are our most valuable asset. The salary range for this role is $58,000 - $70,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.
Frequently Asked Questions
What is the salary for the Client Service Associate role at rho?
The listed salary for this Client Service Associate position at rho is USD 58K–70K. This is an FullTime role.
Where is the Client Service Associate position at rho located?
This Client Service Associate role at rho is based in Salt Lake City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Service Associate role at rho full-time or part-time?
This is listed as a FullTime position. It is posted as a Client Service Associate role in the Operations department at rho.
Which team or department does the Client Service Associate at rho belong to?
This Client Service Associate position is part of the Operations department at rho. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Service Associate position at rho?
Click the "Apply Now" button on this page. You will be redirected to rho's official application portal hosted on ashby where you can submit your application directly.
When was the Client Service Associate job at rho posted?
This Client Service Associate position at rho was posted on Jul 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Service Associate
rho · 💰 USD 58K–70K
You'll be redirected to rho's official application page on Ashby ATS.