Client Service Agent
jsberrylaw
Client Service Agent
About this role
LOCATION: On-site in Pontiac, MI
SCHEDULE: Full-time, Monday–Friday, 8 hour shift with a 1-hour lunch break
Turn the experience you already have into your first corporate career. We'll train you for what comes next. No mortgage or office experience is required. You’ll use your communication and problem-solving skills to answer client questions, resolve concerns and provide solutions over the phone. We'll provide paid training, ongoing support and opportunities to grow.
WHAT YOU WILL BE DOING
- Handle a high volume of inbound and outbound calls
- Deliver friendly, professional and solution-focused service
- Resolve client requests via email
- Meet quality, service and performance goals
WHAT WE NEED FROM YOU
Must Have Qualifications:
- High school diploma or equivalent
- 1+ year experience in customer service or call center positions
- Strong verbal and written communication skills
- Basic computer proficiency, including Microsoft Office products
- Ability to work on multiple screens
Nice to Have Qualifications:
- 1+ year experience in mortgage servicing
- Bilingual in English and Spanish
THE PLACE & THE PERKS
- Paid training
- 96 hours of PTO during your first year
- Paid holidays
- Health, dental and vision insurance
- 401(k) with company match
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Free 24/7 on-site gym
- On-site basketball court
- Free fruit, coffee and soft drinks
- Free company sports leagues
- Employee resource groups and community events
- Professional development opportunities
- Clear growth paths to leadership
ABOUT UWM
As the #1 mortgage lender in the nation, UWM's mission is to help more people achieve homeownership. We do so by making the mortgage process faster, cheaper and easier by empowering independent mortgage brokers with exceptional client service and innovative solutions that help them succeed.
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.Frequently Asked Questions
Is the salary disclosed for the Client Service Agent position at uwmcareers?
The salary for this Client Service Agent role at uwmcareers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Service Agent position at uwmcareers located?
This Client Service Agent role at uwmcareers is based in Pontiac, MI, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Service Agent role at uwmcareers full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Client Service Agent role at uwmcareers.
How do I apply for the Client Service Agent position at uwmcareers?
Click the "Apply Now" button on this page. You will be redirected to uwmcareers's official application portal hosted on icims where you can submit your application directly.
When was the Client Service Agent job at uwmcareers posted?
This Client Service Agent position at uwmcareers was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Service Agent
uwmcareers
You'll be redirected to uwmcareers's official application page on icims.