Client Relationship Manager

talentformula· Talent Formula Shared Services
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📍 Hyderabad, TG, IndiaFULL TIME💰 INR 1000K–1400K

About this role

About the Role
We are looking for a seasoned Client Engagement Lead to own and nurture relationships with our international clients (UK, US, Australia). This role is the primary bridge between our clients and internal teams - ensuring client satisfaction, driving engagement growth, and proactively resolving employee and service-related matters. The ideal candidate combines executive presence with strong operational follow-through.
Key Responsibilities
    • Client Relationship Ownership: Serve as the single point of contact for assigned international clients, building trusted, long-term partnerships.
    • Structured Client Engagement: Conduct weekly/fortnightly calls with clients to review employee performance, address concerns, and capture feedback.
    • Performance Communication: Stay closely connected with clients on the performance of deployed resources; coordinate with internal HR and delivery teams to relay and act on feedback.
    • New Business Identification: Capture new resource requirements from existing clients and coordinate with the Talent Acquisition team to initiate searches promptly.
    • Issue Resolution: Proactively manage and resolve employee-related issues or client escalations, ensuring minimal disruption to client operations.
    • Retention & Growth: Monitor client health, identify risks early, and drive initiatives that strengthen retention and account expansion.
    • Internal Coordination: Work cross-functionally with HR, IT, Talent Acquisition, and leadership to ensure seamless client service.
    • Reporting: Maintain accurate records of client interactions, feedback, and action items; share periodic updates with leadership.
Required Skills & Experience
    • 5-8 years of experience in client relationship management, account management, or client servicing — preferably with international clients (UK/US/Australia).
    • Excellent verbal and written communication skills, with the confidence to engage senior stakeholders and business owners.
    • Strong client handling and expectation management skills, with a proven track record of retention and satisfaction.
    • Ability to manage multiple client accounts simultaneously with structure and discipline.
    • Comfortable working across time zones for scheduled client calls.
    • Strong problem-solving mindset — able to balance client interests with internal capabilities.
    • Exposure to staffing, offshoring, RPO, or professional services industry is a strong advantage.
What Success Looks Like
    • High client satisfaction and retention across assigned accounts.
    • Consistent, proactive communication rhythm with every client.
    • Employee issues resolved before they become escalations.
    • New requirements captured and converted into successful placements.

Frequently Asked Questions

What is the salary for the Client Relationship Manager role at talentformula?
The listed salary for this Client Relationship Manager position at talentformula is INR 1000K–1400K. This is an FULL TIME role.
Where is the Client Relationship Manager position at talentformula located?
This Client Relationship Manager role at talentformula is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Relationship Manager role at talentformula full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Client Relationship Manager role in the Talent Formula Shared Services department at talentformula.
Which team or department does the Client Relationship Manager at talentformula belong to?
This Client Relationship Manager position is part of the Talent Formula Shared Services department at talentformula. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Relationship Manager position at talentformula?
Click the "Apply Now" button on this page. You will be redirected to talentformula's official application portal hosted on keka where you can submit your application directly.
When was the Client Relationship Manager job at talentformula posted?
This Client Relationship Manager position at talentformula was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Relationship Manager
talentformula · 💰 INR 1000K–1400K
Apply for this role ↗

You'll be redirected to talentformula's official application page on keka.