Client Operations Representative

Viva.com· Sales Operations
📍 Madrid, Community of Madrid, SpainFull time

About this role

As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services.

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Key Responsibilities:

  • Assess and assign incoming leads to the appropriate team;
  • Manage and assist existing merchants with the onboarding process and payment acceptance setup;
  • Promote existing and new company’s services to potential merchants;
  • Monitor and oversee active merchants post-activation to ensure seamless collaboration;
  • Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;
  • Enter and maintain up to date client information into the company's database and keep records with relevant data;
  • Monitor and analyze account performance to drive growth;
  • Collaborate with internal teams to ensure seamless service delivery. 

Requirements

  • Experience in monitoring and analyzing account performance to drive growth;
  • Hold a strong interest in technology, with the desire to become a payments subject matter expert;
  • Be able to identify customer technical and commercial requirements to craft solutions;
  • Hold strong presentation skills, particularly over the phone or with video meetings;
  • Possesses collaboration skills, able to work with a wide range of people to get stuff done;
  • Native in Spanish and fluent in English.

Frequently Asked Questions

Is the salary disclosed for the Client Operations Representative position at Viva.com?
The salary for this Client Operations Representative role at Viva.com is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Operations Representative position at Viva.com located?
This Client Operations Representative role at Viva.com is based in Madrid, Community of Madrid, Spain. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Operations Representative role at Viva.com full-time or part-time?
This is listed as a Full time position. It is posted as a Client Operations Representative role in the Sales Operations department at Viva.com.
Which team or department does the Client Operations Representative at Viva.com belong to?
This Client Operations Representative position is part of the Sales Operations department at Viva.com. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Operations Representative position at Viva.com?
Click the "Apply Now" button on this page. You will be redirected to Viva.com's official application portal hosted on workable where you can submit your application directly.
When was the Client Operations Representative job at Viva.com posted?
This Client Operations Representative position at Viva.com was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.