OPS Supervisor
equifax
Client On-Boarding Specialist
equifax· 3029 Equifax Australasia Group Services Pty Limited
About this role
Work Location - Sydney ONLY
Fixed Term Contract - 12month
As a Client On-Boarding Specialist within our Operations team, you will provide end-to-end support and guidance for small to medium clients integrating with Equifax’s specialist products. You will act as a critical bridge between customer requirements and technical delivery, ensuring a seamless implementation experience that drives long-term success
What you’ll do
Manage customer expectations and scope changes throughout the implementation lifecycle.
Respond promptly and professionally to all customer requests and technical enquiries.
Work directly with customers to implement and test specialized Equifax solutions.
Gather and analyze detailed business requirements to ensure solutions meet client needs.
Document user requirements, business processes, and workflows to create process maps and scoping documents.
Create functional specifications and change request documentation as required.
Monitor and report on application changes and specific client requests.
Leverage deep product knowledge to provide technical aptitude and guidance during delivery.
Collaborate with internal project managers, sales, and solution consultants to align delivery goals.
Maintain an up-to-date understanding of new product developments across the Equifax business.
What experience do you need
A minimum 3-year degree in a Business or IT Systems discipline.
1+ years of experience as a business-focused Business Analyst.
Proven experience in a role involving direct interaction with external customers.
1+ years of hands-on experience with Microsoft SQL Server or Oracle database management.
Demonstrated experience with process mapping and workflow documentation using Visio.
Professional proficiency in XML interfaces and business systems infrastructure.
Technical aptitude in navigating basic architecture and data structures.
What could set you apart
Working knowledge of Equifax bureau & Identity Related Products.
An understanding of the credit origination or lending process.
An understanding of the AUSTRAC KYC rules.
A willingness to drive AI usage, not just for personal productivity, but to transform how we work.
Primary Location:
AUS-Sydney-Blue-StreetFunction:
Function - Customer ServiceSchedule:
Full timeFrequently Asked Questions
Is the salary disclosed for the Client On-Boarding Specialist position at equifax?
The salary for this Client On-Boarding Specialist role at equifax is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client On-Boarding Specialist position at equifax located?
This Client On-Boarding Specialist role at equifax is based in AUS-Sydney-Blue-Street. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client On-Boarding Specialist role at equifax full-time or part-time?
This is listed as a Full time position. It is posted as a Client On-Boarding Specialist role in the 3029 Equifax Australasia Group Services Pty Limited department at equifax.
Which team or department does the Client On-Boarding Specialist at equifax belong to?
This Client On-Boarding Specialist position is part of the 3029 Equifax Australasia Group Services Pty Limited department at equifax. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client On-Boarding Specialist position at equifax?
Click the "Apply Now" button on this page. You will be redirected to equifax's official application portal hosted on workday where you can submit your application directly.
When was the Client On-Boarding Specialist job at equifax posted?
This Client On-Boarding Specialist position at equifax was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Client On-Boarding Specialist
equifax
You'll be redirected to equifax's official application page on Workday.