Trading Operations Analyst
BID Operations
Client General Operations Specialist (Backend)
BID Operations· Business Operations
About this role
About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.
About the role:
We’re looking for a detail-oriented and proactive team member to support our Account Managers and assist with escalated customer issues. You’ll collaborate with internal teams, follow standard procedures, and help resolve complex problems independently. This role requires strong analytical skills, clear communication, and the ability to balance compliance with business needs. You'll also document actions, share feedback for improvement, and develop deep product knowledge to support the wider team. Elevate your career with us – apply now for a dynamic role in a thriving industry!
Job Responsibility
- Provide prompt and professional support to Account Managers via email, with occasional direct communication with customers for escalated issues.
- Collaborate effectively with internal departments to address questions and align on account-related matters.
- Strong analytical skills with the ability to troubleshoot and resolve complex issues effectively and independently.
- Enforce company policies and determine when exceptions are appropriate, balancing business objectives with compliance.
- Follow established SOPs meticulously to ensure consistent, accurate task execution.
- Maintain a sense of urgency and professionalism when responding to internal or external queries.
- Record and document all actions taken to ensure transparency and accountability.
- Actively share feedback within the team and with relevant departments when identifying operational inefficiencies or process-related issues to support continuous improvement and enhance the customer experience.
- Develop deep knowledge of company products and services to serve as a subject matter expert and resource for others.
- Minimum 2 years of experience in the Fintech industry with a focus on supporting Sales.
- Fluent in English and Mandarin Chinese, with the ability to communicate effectively in both written and spoken form.
- Professional demeanor with a customer-first mindset.
- Excellent communication skills, including the ability to explain complex issues clearly and propose alternative solutions where applicable.
- Demonstrates a positive attitude and a proactive approach to problem-solving.
- High attention to detail and ability to follow structured procedures with consistency.
- Proven ability to work cross-functionally and communicate effectively with different teams.
- Intermediate to advanced proficiency in Microsoft Excel.
- Familiarity with platforms such as Copy Trading, MAM, and CRM systems is preferred.
- Flexible with working hours, including rotational shifts and holidays/rest days that may vary.
- Hybrid working arrangement
- Opportunities for enriching career growth, including exposure to regional contexts.
- Complimentary snacks and beverages available in the office pantry
- Healthcare coverage (medical, dental, optical), gym benefits
- Flexibility in smart casual dress code
- Young, vibrant and open work culture
Frequently Asked Questions
Is the salary disclosed for the Client General Operations Specialist (Backend) position at BID Operations?
The salary for this Client General Operations Specialist (Backend) role at BID Operations is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client General Operations Specialist (Backend) position at BID Operations located?
This Client General Operations Specialist (Backend) role at BID Operations is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client General Operations Specialist (Backend) role at BID Operations full-time or part-time?
This is listed as a Full time position. It is posted as a Client General Operations Specialist (Backend) role in the Business Operations department at BID Operations.
Which team or department does the Client General Operations Specialist (Backend) at BID Operations belong to?
This Client General Operations Specialist (Backend) position is part of the Business Operations department at BID Operations. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client General Operations Specialist (Backend) position at BID Operations?
Click the "Apply Now" button on this page. You will be redirected to BID Operations's official application portal hosted on workable where you can submit your application directly.
When was the Client General Operations Specialist (Backend) job at BID Operations posted?
This Client General Operations Specialist (Backend) position at BID Operations was posted on May 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Client General Operations Specialist (Backend)
BID Operations
You'll be redirected to BID Operations's official application page on workable.