Client Enablement Advisor

Role Summary:

The Client Enablement Advisor is responsible for providing subject matter expertise throughout the end-to-end sales process with Pharmaceutical Manufacturers.  They will be tasked with understanding client’s analytical needs and recommending Forsyth solutions based upon those needs.  In this role, the Client Enablement Advisor will collaborate with all Forsyth cross-functional teams, including Data, Product, and Business Development.  

Key Responsibilities: 

1. Understand client problems and assess needs through investigation.

2. Match Pharmaceutical client challenges w/ our abilities. Translate identified business questions and challenges into data-based solutions matched to Forsyth data model.

3.Proactively provide recommendations regarding trend and insights garnered from studying the client-specific data.

4.Contribute and coordinate content for SOW that aligns w/ capabilities and timelines.  Map client needs to available data and products.

5.Work with data to create scalable feasibility requirements.

6.Establish strong internal and external relationships and serve as primary POC for overall and day to day service delivery for clinical analytic needs.  

7.Represent client(s) internally and coordinate with other functional areas to implement client initiatives, complete projects and address ongoing service needs.  

8.Ensure alignment among internal teams re: client contract deliverables. Provide background/client history when/where applicable. Manage client expectations and solicit approvals at key milestones. 

9.Set all service meetings (once sale has closed (i.e. anything post-sales); bi-weekly analyst meetings); set goals for meeting.

10.Manage all aspects of implementation, in alignment w/ deliverables identified by BD upon contract execution.

11.Coordinate client-training and support strategies.  

12.Develop and maintain strategies for expanding scopes of existing contracts and identifying new business opportunities.

13.Maintain advanced understanding of Forsyth’s offerings.

14.Expert in Forsyth data and use cases.

15.Maintain knowledge of Forsyth’s position vs competitors (positioning, pricing, differentiation, etc.)

16.Translates and go-between from BD to Data and Product.

Qualifications

• Bachelor’s degree and 5+ years of relevant experience supporting data sales, specifically in life sciences.
• Experience working directly with (or for) Pharma Manufacturers (Commercial analytics, sales operations, Market Access analytics, payer marketing, HEOR, etc.)
• Strong analytical skills preferred, specifically proficiency with SQL and Excel.
• Demonstrated ability to support multiple, highly visible projects simultaneously.
• Strong communication skills (verbal, written).
• Looks for innovative ways to complete deliverables.
• Organized and experienced in meeting deadlines.
• Possesses problem-solving skills.
• Demonstrated ability to drive results. 
• Adapts to ambiguous or unfamiliar terrains.
• Strong collaboration skills.  Values other perspectives.  Able to work comfortably with leadership and matrix partners.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 94,700 - 157,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.