Client Care Coordinator

Job Title: Client Care Coordinator

Supervisor: Client Care Manager

Status: Part-Time (Monday-Friday 25 hours/week), non-exempt

Qualifications

• Desire to work with disenfranchised populations while supporting TEEG’s mission
• Bachelor’s degree in human services or related field or 5 years of similar work experience
• Proficiency in Microsoft Office software
• Strong written, oral, organizational, and conflict-resolution skills
• Ability to work independently and collaboratively with flexible hours and duties
• General knowledge of local and regional services and supports
• Clean record with State Police Bureau of Identification, Department of Children and Families and Department of Motor Vehicles
• Possesses a valid driver’s license, reliable transportation, and proof of registration and motor vehicle insurance
• Respect for persons without regard to age, race, color, national origin, ancestry, religion, sex, pregnancy, transgender status, gender identity or expression, sexual orientation, disability, genetic information, marital/civil union status, veteran status, uniformed servicemember status or socioeconomic status

Certifications

• Mandated Reporting
• Elder Abuse Identification & Mandated Reporting
• CPR & First Aid
• TEFAP Civil Rights
• Bloodborne Pathogens

While prior certification for these is desirable, candidates lacking one or more certifications can obtain the certification on the job.

Physical/Mental Requirements & Working Conditions

• Frequent stationary work in an office or community setting to include keyboarding and/or handwriting
• Daily working hours may vary to meet client and agency needs, including occasional early morning, evening, and weekend requirements
• Occasional local travel in a personal or agency vehicle
• Frequent one-on-one interactions with clients who may exhibit an emotionally heightened or withdrawn state and/or with behavioral diagnoses that may require de-escalation, crisis prevention or intervention
• Frequent in person, virtual, and/or telephonic oral communication and listening
• Ability to lift and/or move objects up to 30 pounds

Essential Functions

• Maintain strict confidentiality of client and agency data and records
• Maintain strong knowledge of all TEEG services and make inter-agency referrals as necessary
• Maintain strong working knowledge of and work collaboratively with available community resources to provide a system of wrap around support for clients; engage new community referral sources and make community referrals as necessary
• Copying, faxing, emailing, scanning, and filing physical and/or electronic records
• Accurate and timely data entry and reporting in appropriate database(s)
• Carry out assigned program(s) in compliance with grantor/funder requirements, including but not limited to, population served, budgetary and time restrictions, reporting requirements, etc.
• Maintain organized, accurate, and current client files, including but not limited to, thorough progress notes, applications, forms, etc.
• Attend meetings, supervision, trainings, and professional development opportunities as required
• Provide departmental and agency-wide assistance and/or coverage during high volume programs or colleague absences
• Comply with outlined policies, procedures and agency culture including representing TEEG positively at agency events and in all public venues
• Identify and coordinate with available volunteers to support programming as needed
• Accurate and timely logging of monetary and/or in-kind donations directly received

Responsibilities

• Work collaboratively with Client Care Manager and other case management staff to provide individualized case management services to eligible clients as needed
• Meet with current and referred clients to complete intakes, assessments, income verification, program qualifications, enrollments, ongoing case management, and case closings as needed
• Enroll and maintain virtual accounts for available case management application services
• Provide in-person, virtual, and/or telephonic supports to clients as needed
• Become CHOICES certified within 6 months
• Work with upper management to determine appropriate client relief allocation awards
• Develop, maintain, and assess applicable program materials as needed
• Provide outreach to the local community.
• Create and distribute outreach and promotional materials for clients, community resources and public consumption to promote senior programming
• Provide front desk support as needed
• Perform administrative support or coverage for other program staff when needed
• Any other duties as assigned by Supervisor or Executive Director