Senior Group Manager - WFM - REF108487U_2026271166 - Gurgaon
wnsglobalservices144
Claims and Customer Service Advisor - UK Pet Insurance
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Main Purpose
Receive incoming calls to assist customers with their Pet Insurance claims and customer service queries
Requirements and Responsibilites:
- Clear verbal and written communication for customer-facing conversations
- •Working knowledge of policy servicing, billing, and claims processes
- •Proficiency with CRM and case/ticket management systems
- •Ability to guide customers through claim submission and coverage questions
- •Accuracy and attention to detail in billing and policy handling
- •Experienced across voice, email, and chat channels
Experience Required
18 Months Customer Service / Call Centre Experience with preference in Insurance
Qualifications
Matric
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Claims and Customer Service Advisor - UK Pet Insurance position at wnsglobalservices144?
The salary for this Claims and Customer Service Advisor - UK Pet Insurance role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Claims and Customer Service Advisor - UK Pet Insurance position at wnsglobalservices144 located?
This Claims and Customer Service Advisor - UK Pet Insurance role at wnsglobalservices144 is based in Cape Town, Cape Town, WC, South Africa, WC, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Claims and Customer Service Advisor - UK Pet Insurance role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Claims and Customer Service Advisor - UK Pet Insurance role at wnsglobalservices144.
How do I apply for the Claims and Customer Service Advisor - UK Pet Insurance position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Claims and Customer Service Advisor - UK Pet Insurance job at wnsglobalservices144 posted?
This Claims and Customer Service Advisor - UK Pet Insurance position at wnsglobalservices144 was posted on Aug 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Claims and Customer Service Advisor - UK Pet Insurance
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.