City Dispatcher

manitoulingroupofcompanies· Terminal Operations (Drivers, Dock, Mechanics, City Dispatch, etc.)
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📍 Whitehorse, YT, CanadaFull time

About this role

Company Description

For 60 years, Manitoulin Transport has provided comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation, safety, and dedication to reliable, timely delivery. So, if you know where you’re headed, we have the training and career development to help you get there.

Job Description

The Dispatcher role is a fast-paced, demanding position focused on planning and coordinating the pickups and deliveries for our Whitehorse service area, including surrounding rural routes. We're looking to onboard a dedicated professional to join our team and help us meet or exceed our customers' expectations.

As a Dispatcher, you'll be the nerve center of our operations, ensuring smooth and efficient daily flow. Your key duties will include:

  • Load Planning & Coordination: Planning and coordinating all terminal pickups and deliveries, including LTL load planning and city/rural route planning.

  • Driver Supervision: Supervising City Drivers , providing direction, and delegating tasks effectively.

  • Communication & Customer Service: Consistently answering the phone and dealing with driver requirements (e.g., hook up information, delay updates, concerns). This includes communicating effectively with internal staff and external customers.

  • System Management: Working within the AS/400 platform to execute scheduling, track shipments for customers, and perform other necessary system tasks.

  • Documentation & Compliance: Printing labels, adding comments to justify non-service deliveries, and ensuring proper company policy and safety guidelines are followed.

  • Leadership & Safety: Demonstrating leadership, promoting a safety-minded culture, and assisting with appointment booking and rescheduling of priorities.

  • Other duties as assigned.

 

Qualifications

The ideal candidate will have the skills and knowledge to hit the ground running in a dynamic environment.

  • Geographical Knowledge: Solid geographical knowledge of Whitehorse and surrounding rural areas.

  • LTL Experience: Previous dispatch experience in an LTL environment.

  • Route Planning Expertise: Experienced with LTL load planning and city/rural route planning.

  • Technological Capability: Computer fluent, with the ability to understand and operate an AS/400 system and handheld devices.

  • AS/400 experience is a strong asset; we will train the right candidate.

  • Communication: Excellent phone and email communicator; polite, professional, and courteous in constant interaction with customers, drivers, and management.

  • Work Ethic: Proven ability to multitask effectively and thrive in a fast-paced environment while handling shift work.

  • Leadership: Demonstrated Team Leader capabilities and the ability to delegate effectively.

  • Safety-minded and possess a knowledge of TDG (Transportation of Dangerous Goods).

 

Additional Information

What do we offer to you? 

  • Profit Sharing
  • Benefits (including health and dental)
  • Tuition reimbursement
  • Opportunities for growth and advancement

Frequently Asked Questions

Is the salary disclosed for the City Dispatcher position at manitoulingroupofcompanies?
The salary for this City Dispatcher role at manitoulingroupofcompanies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the City Dispatcher position at manitoulingroupofcompanies located?
This City Dispatcher role at manitoulingroupofcompanies is based in Whitehorse, YT, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the City Dispatcher role at manitoulingroupofcompanies full-time or part-time?
This is listed as a Full time position. It is posted as a City Dispatcher role in the Terminal Operations (Drivers, Dock, Mechanics, City Dispatch, etc.) department at manitoulingroupofcompanies.
Which team or department does the City Dispatcher at manitoulingroupofcompanies belong to?
This City Dispatcher position is part of the Terminal Operations (Drivers, Dock, Mechanics, City Dispatch, etc.) department at manitoulingroupofcompanies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the City Dispatcher position at manitoulingroupofcompanies?
Click the "Apply Now" button on this page. You will be redirected to manitoulingroupofcompanies's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the City Dispatcher job at manitoulingroupofcompanies posted?
This City Dispatcher position at manitoulingroupofcompanies was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
City Dispatcher
manitoulingroupofcompanies
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