Chief Commercial Officer (Retail background)

ACG_3508_JOB Our client is a leading gemstone jewelry company, seeking experienced professionals to join its organization. Develop and execute overall business strategies and sales plans for the company’s gemstone retail operations. Establish, standardize, and operate a high-level retail system, ensuring consistency in processes, service standards, and store operations across all locations. Ensure a consistent and premium customer experience across the entire retail network, maintaining alignment in brand image and service quality between stores in different cities. Optimize operational efficiency, including cost control, inventory management, and stock turnover. Lead, recruit, and develop the retail team, building a strong and scalable sales organization. Monitor sales performance and propose effective sales programs, policies, and initiatives to drive revenue growth. Collaborate with Marketing to implement campaigns, promotions, and customer engagement activities. Build and maintain strong relationships with key customers, partners, and stakeholders. Report business performance and propose strategic improvements to the Board of Directors Requirements Bachelor’s degree or higher in Business Administration, Economics, Retail Management, or related fields. Proven experience in retail business management, preferably in jewelry, gemstones, luxury goods, or high-end fashion retail. Strong expertise in building and operating standardized luxury retail systems and boutique operations. Experience in managing customer experience in a luxury retail environment, ensuring consistency across multiple store locations Strong capability in inventory optimization, particularly in high-value and slow-moving products such as gemstones and jewelry. Proven leadership experience in building and managing retail sales teams. Strong strategic thinking, analytical ability, and business development mindset. Excellent communication, negotiation, and relationship management skills with high-end clients. Ability to operate effectively under pressure and drive growth in a competitive luxury market Contact: Ha Hoang Due to the immense number of applications, only shortlisted candidates will be contacted.