Chat Support Specialist with Romanian and English - Varna, Bulgaria

Company Description

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

Ready for your next career move? Join Sutherland in Varna! 🇷🇴🇬🇧

We’re looking for a Chat Support Specialist with Romanian and English to join our team in Varna. If you enjoy helping people, communicating online, and working in a dynamic environment, this could be your next opportunity.

Job Description

What you’ll do

• Support customers mainly via chat and email
• Provide clear, professional, and timely solutions
• Document customer interactions in the CRM system
• Follow established procedures and quality standards
• Escalate more complex cases to the relevant teams
• Work with multiple systems and platforms simultaneously

Qualifications

What we’re looking for

• Romanian – C2 / native level
• English – B2
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• Ability to multitask and follow processes accurately
• Previous customer support experience is an advantage
• Willingness to work on shifts

Additional Information

 What we offer

• €1,483 gross monthly base salary
• Up to €113 gross monthly performance bonus
• Up to €51 gross weekly CSAT bonus
• Up to €15 gross daily CSAT bonus
• €62 monthly food vouchers
• €500 welcome bonus
• Permanent employment contract
• €1,000 relocation bonus if you relocate to Varna from another location
• 21 days of temporary hotel accommodation in Varna
• Additional health and life insurance
• Transportation allowance
• 21 days paid annual leave
• Professional training and development opportunities
• Internal career growth and promotion opportunities
• Modern Varna office with comfortable relaxation areas

 Working schedule

• 8-hour shifts, 5 days per week
• Project operating hours: 08:00–23:00, Monday–Sunday
• Please note that the project may move to a 24/7 schedule in the future

Location: Varna, Bulgaria – office-based
Start date: 16 November 2026

Moving to Varna?

If you're currently living outside Varna, we can support your relocation with €1,000 international relocation bonus + 21 days of temporary hotel accommodation.

Ready to take the next step? Apply now and become part of Sutherland Bulgaria!