CYBER SECURITY ANALYST L4
Wipro Limited
CFS Lead- Pune
About this role
Role Purpose
The Cross Functional Services Lead (CFS Lead) is accountable for end-to-end service performance across multiple ITIL practices and delivery towers, ensuring seamless service integration, operational excellence, and customer outcomes. The role acts as the central orchestration point across infrastructure, applications, vendors, and support functions to deliver stable, compliant, and continuously improving IT services.
Key Objectives
- Ensure integrated service delivery across cross-functional teams
- Own service health, stability, and SLA compliance
- Drive ITIL-aligned governance, risk management, and continual improvement
- Act as the single escalation and decision authority for cross-tower issues
Key Responsibilities (ITIL-Aligned)
Service Ownership & Integration:
- Own end-to-end service performance across multiple towers
- Ensure service integration across ITIL practices
Service Operations & Stability:
- Govern major incidents (P1/P2) and cross-functional resolution
- Drive RCA and Problem Management
Governance & Compliance:
- Enforce ITIL processes and controls
- Ensure SLA and regulatory compliance
Change & Transition Oversight:
- Govern cross-functional changes and releases
- Support service transition and hypercare
Stakeholder & Vendor Management:
- Act as single point of accountability
- Govern multi-vendor performance
Continual Service Improvement:
- Drive CSI initiatives, automation, and standardization
Key Metrics
- SLA/SLO compliance
- Major incident MTTR
- Service availability and reliability
- Change success rate
- Customer satisfaction (CSAT)
Required Skills & Experience
Mandatory:
- Strong ITIL framework knowledge (ITIL 4 preferred)
- Experience in multi-tower service delivery
- Strong stakeholder and escalation management skills
Desirable:
- ITIL 4 Managing Professional / Expert
- SIAM or multi-vendor experience
- Exposure to Automation, AIOps, DevOps, or SRE
Mandatory Skills: Business MSI Multi Sourcing Integration .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Frequently Asked Questions
Is the salary disclosed for the CFS Lead- Pune position at Wipro Limited?
The salary for this CFS Lead- Pune role at Wipro Limited is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CFS Lead- Pune position at Wipro Limited located?
This CFS Lead- Pune role at Wipro Limited is based in Hyderabad, Telangana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the CFS Lead- Pune position at Wipro Limited?
Click the "Apply Now" button on this page. You will be redirected to Wipro Limited's official application portal hosted on successfactors where you can submit your application directly.
When was the CFS Lead- Pune job at Wipro Limited posted?
This CFS Lead- Pune position at Wipro Limited was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
CFS Lead- Pune
Wipro Limited
You'll be redirected to Wipro Limited's official application page on successfactors.