Central Operations Support Executive, German, DE Seller Flex
About this role
This team supports inbound and outbound operations via voice and non-voice channels. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
3. Train and direct sellers for execution and adherence of norms and practices
4. Devise and deploy SOP's, analyses data, and propose features and processes, which focus on improving the Seller experience
5. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
Basic qualifications
- Bachelor's degree in business, logistics, supply chain management, or a related field
- Experience with Excel
- Speak, write, and read fluently in German
Preferred qualifications
- Bachelor's degree in business, engineering, statistics, computer science, mathematics or a related field
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