Central Operations Administrator

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

We are looking for a motivated Central Operations Administrator, with a great personality, to manage the day to day operations of our office in Portland, OR. The Central Operations Administrator ensures seamless order fulfillment, accurate financial management, and an optimized customer journey by effectively managing ERP and CRM systems. By coordinating inventory, payments, and operational workflows, this role drives efficiency, enhances customer satisfaction, and supports informed decision-making through clear communication and reporting.

Key responsibilities of a Central Operations Administrator

• ERP Management: Approve customer orders, allocate inventory to ensure availability, and record and reconcile customer payments in the ERP system to maintain accurate financial and operational records such as running Outbound Advice not less than three times / week.
• Order and Inventory Coordination: Align order fulfillment with inventory and production capacity, proactively resolve discrepancies in orders, payments, or inventory allocation, and support smooth operational workflows. Submitting office supply orders.
• CRM Management: Use Salesforce Lightning to update and track customer project progress from sale to completion, ensure consistency in the customer journey, and generate reports on engagement and project timelines.
• AP/AR Management: Oversee local payables and timely invoice processing, manage accounts receivable by monitoring payment statuses and following up on overdue payments, and prepare financial reports on AP/AR performance.
• Process Improvement: Identify inefficiencies in ERP and CRM processes, propose and implement improvements, ensure compliance with company policies and regulations, and train team members to effectively use these systems.
• Communication and Reporting: Provide clear updates on order status, inventory challenges, and payment collections, develop actionable insights for management, and act as a liaison between internal teams and external stakeholders.
• Change Orders: process change orders requested by the business in a timely and accurate manner
• Processing Physical Checks / ACH / Payments: actively manage and process all forms of payment received at the branch within one day of receipt
• Submit Invoices/Bills to AP; addressing mail: actively manage and process all forms of mail received at the branch within two days of receipt
• Supply Orders: maintain supplies at the branch
• Other duties as assigned

Requirements of a Central Operations Administrator

• Attention to detail and critical thinking skills
• Able to effectively relate and communicate with all levels of employees and clients.
• Must be dependable - must demonstrate thorough follow-up and responsiveness
• High level of proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Experience using ERP and CRM systems (Salesforce Lightning preferred)
• Inventory management skills
• Strong team player
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations
• 2-5 years of Office Management/ Business Administration Management experience in a construction, remodeling or manufacturing environment.
• Bachelors degree (preferred)
  

Details:

• Monday- Friday, 8:00am- 5:00pm (flexibility as needed)
• $60,000+ based on experience + Bonus

• 401(k) with matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance