CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service
About this role
Job Role :
Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities
Adhere to agent-level Service Level Agreement (SLAs) specific by the process
Ensure adherence to time schedules (Turn Around Time)
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Provide inputs to improve work procedures that can enhance overall team performance
Job Requirement :
Graduate / Post Graduate
Minimum 1 to 2 years of experience in customer service role on email support or calls.
Should have experience in handling customer queries, request , complaints and ensuring customer satisfaction.
Candidate should have an excellent verbal & written English communication.
Ability to work efficiently in a dynamic environment, handling multiple customer queries / complaints simultaneously.
Flexible to get scattered 8 Week Offs in a month with 9hours shift.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Frequently Asked Questions
Is the salary disclosed for the CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service position at Kotak Additional?
The salary for this CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service role at Kotak Additional is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service position at Kotak Additional located?
This CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service role at Kotak Additional is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service role at Kotak Additional full-time or part-time?
This is listed as a Full time position. It is posted as a CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service role at Kotak Additional.
How do I apply for the CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service position at Kotak Additional?
Click the "Apply Now" button on this page. You will be redirected to Kotak Additional's official application portal hosted on oraclecloud where you can submit your application directly.
When was the CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service job at Kotak Additional posted?
This CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service position at Kotak Additional was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service
Kotak Additional
You'll be redirected to Kotak Additional's official application page on oraclecloud.