CDI Chargé(e) de Relation Client Entrepôt - Châtres / Ferrières

About the job

We are looking for our Warehouse Success Specialist.

The role will be based in our Fashion Hub, sharing time between two warehouses: Châtres et Ferrières.

In the context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success Specialist who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.

 

Location: Châtres & Ferrières | Full time | On-site

Compensation: €31,500 - €33,500 a year

 

As a Warehouse Success Specialist you will

Increase customer satisfaction

Respond to customer requests, advise them, and ensure high-quality follow-up

Manage escalations (proactive & reactive) and coordinate internal stakeholders

Ensure end-to-end resolution (analysis, action plan, communication, closure)

Ensure compliance with contractual commitments (SLAs) and KPIs

Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.

Support portfolio growth

Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management

Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site

Assess the operational feasibility of custom requests and help prepare quotes

Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).

Continuous improvement & management

Monitor customer metrics and identify potential risks early on

Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)

Implement proactive communication (operational updates, recommendations, incident prevention)

Contribute to improving on-site routines and processes (quality, timelines, customer experience)

You'll succeed in this role if you:

• +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
• Prior experience in a warehouse environment
• Fluency in English 🇬🇧
• Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies).
• Excellent interpersonal skills, solution-oriented approach
• Ability to learn quickly
• Hands-on approach to act quickly and understand operational issues
• Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
• Passion for continuous improvement and problem-solving

Why join Bigblue

• 💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• 💙 Founders-led company with an innovative, caring culture.
• 🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
• 🌍 International environment: Work across Paris, Madrid, London, Berlin and our European warehouse network.
• 🍱 10€ meal voucher per worked day (55% paid by Bigblue)
• 🧘 ♀️ ClassPass membership for fitness & wellness.
• 🩺 100% health insurance coverage with Benefiz.