CCTV Operator

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Monitor all CCTV cameras and surveillance systems throughout the hotel to ensure the safety and security of guests, employees, visitors, and hotel property.
• Observe and report any suspicious activities, security breaches, or unusual incidents to the Security Supervisor immediately.
• Maintain continuous surveillance of all assigned camera systems during the shift without interruption.
• Record, document, and report all security incidents accurately and in a timely manner.
• Retrieve, review, and preserve CCTV footage when requested by authorized management or for investigation purposes.
• Ensure that all CCTV equipment, monitors, recording devices, and related systems are functioning properly and report any faults immediately.
• Maintain confidentiality of CCTV footage and security-related information at all times.
• Assist security officers by providing real-time information during emergencies, incidents, or investigations.
• Monitor fire alarm systems, access control systems, and other security monitoring systems where applicable.
• Ensure all CCTV recordings are stored and archived according to hotel policies and legal requirements.
• Keep accurate logs of incidents, equipment status, maintenance requests, and daily activities.
• Report any unauthorized access to restricted areas or suspicious behavior observed through the CCTV system.
• Coordinate with Security Supervisors and other departments during emergencies or security incidents.
• Comply with all hotel security procedures, emergency response plans, and safety regulations.
• Ensure the CCTV Control Room is kept clean, secure, and organized at all times.
• Use all communication equipment such as telephones, radios, and intercom systems professionally and for official purposes only.
• Protect all hotel information and refrain from sharing security-related information with unauthorized persons.
• Participate in emergency drills, security training, and departmental meetings as required.
• Continuously improve knowledge of CCTV systems, security procedures, and surveillance technology.
• Carry out all responsibilities related to the hotel's quality management, health and safety, and environmental management systems.
• Perform any other duties assigned by the Security Supervisor, Security Manager, or Hotel Management that are related to the position.

Qualifications

• Education: At least a high school diploma.
• Experience: At least 2 years of work experience in the related field. Experience in the industry is an asset.
• Foreign Language: Not required.
• Courses and Training:  Prior attendance in courses and seminars in the related field.
• Computer Literacy: Not required.
• Skills: Expected to use basic tools and equipment related to the job. Expected to perform simple, specific and standard tasks that are generally repetitive.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.