CCE
Digitide
About this role
As a CCE, you will be the front-line representative for our clients, providing exceptional customer service and support. Your primary goal is to ensure customer satisfaction and build strong relationships. You will handle customer inquiries, provide accurate information, and offer solutions to their queries. This role requires excellent communication skills, a positive attitude, and a willingness to learn and adapt.
- Handle customer inquiries and provide timely responses.
- Offer solutions and resolve customer issues effectively.
- Maintain a high level of customer satisfaction and build positive relationships.
- Ensure accurate documentation and record-keeping of customer interactions.
- Collaborate with team members to improve processes and enhance customer experience.
- Stay updated with product knowledge and company policies.
- Provide feedback and suggestions for process improvements.
- Adhere to quality standards and maintain a professional work ethic.
- Work in rotational shifts as per business requirements.
- Bachelor's degree or graduate in any field.
- Minimum 6 months of work experience in a BPO or customer service role.
- Basic English communication skills with a Versant score of 4 or higher.
- Foundational proficiency in a relevant regional language with a Versant score of 3 or basic conversational ability.
- Basic computer literacy and navigation skills.
- Positive attitude, strong work ethic, and a willingness to learn.
- Excellent attendance record and ability to work in a structured environment.
- Flexibility to work in day/night shifts.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Frequently Asked Questions
Is the salary disclosed for the CCE position at Digitide?
The salary for this CCE role at Digitide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CCE position at Digitide located?
This CCE role at Digitide is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CCE role at Digitide full-time or part-time?
This is listed as a Full time position. It is posted as a CCE role at Digitide.
How do I apply for the CCE position at Digitide?
Click the "Apply Now" button on this page. You will be redirected to Digitide's official application portal hosted on oraclecloud where you can submit your application directly.
When was the CCE job at Digitide posted?
This CCE position at Digitide was posted on Jun 30, 2026. Apply as soon as possible — early applications are often reviewed first.
CCE
Digitide
You'll be redirected to Digitide's official application page on oraclecloud.