CCE
Digitide
About this role
As a Collections | FOS CCE, you will be responsible for overseeing the entire collections process, from initial contact to resolution. Your primary goal is to recover outstanding payments while maintaining a positive customer experience. You will collaborate with various teams to develop effective strategies and ensure a smooth collections process.
- Manage a portfolio of customer accounts, ensuring timely and accurate record-keeping.
- Initiate and maintain regular communication with customers to discuss payment plans and resolve any issues.
- Negotiate and agree on payment terms, ensuring a fair and reasonable approach.
- Monitor and analyze customer payment patterns to identify potential risks and take proactive measures.
- Collaborate with the legal team to initiate legal proceedings when necessary, ensuring compliance with regulations.
- Maintain a high level of customer service, ensuring a positive and professional attitude at all times.
- Provide regular updates and reports to the management team on collections progress and performance.
- Stay updated on industry trends and best practices in collections and customer service.
- Assist in training and mentoring junior team members, sharing your expertise and knowledge.
- A bachelor's degree in finance, business, or a related field is preferred.
- Minimum 3 years of experience in a collections or customer service role, preferably in a financial services environment.
- Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in using collections software and tools, as well as MS Office applications.
- A proactive and solution-oriented mindset, with the ability to think creatively and adapt to changing circumstances.
- Strong attention to detail and accuracy in record-keeping and reporting.
- Ability to work independently and manage a high volume of accounts.
- Excellent problem-solving skills and a customer-centric approach.
Frequently Asked Questions
Is the salary disclosed for the CCE position at Digitide?
The salary for this CCE role at Digitide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CCE position at Digitide located?
This CCE role at Digitide is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CCE role at Digitide full-time or part-time?
This is listed as a Full time position. It is posted as a CCE role at Digitide.
How do I apply for the CCE position at Digitide?
Click the "Apply Now" button on this page. You will be redirected to Digitide's official application portal hosted on oraclecloud where you can submit your application directly.
When was the CCE job at Digitide posted?
This CCE position at Digitide was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
CCE
Digitide
You'll be redirected to Digitide's official application page on oraclecloud.