CCE

As a CCE in the Collections | FOS department, you will play a vital role in ensuring the smooth operation of our collections process. Your primary focus will be on managing and resolving customer accounts, ensuring timely and accurate collections, and maintaining positive relationships with customers. You will be a key point of contact for customers and will need to demonstrate excellent communication and interpersonal skills.

• Manage and oversee the collections process for assigned customer accounts.
• Initiate and maintain regular communication with customers to discuss account status and payment arrangements.
• Negotiate and agree on payment plans with customers, ensuring a fair and reasonable approach.
• Monitor and track customer payments, ensuring timely and accurate recording of transactions.
• Identify and escalate potential issues or disputes to the relevant teams for resolution.
• Prepare and send out collection notices and correspondence as required.
• Collaborate with the FOS team to ensure compliance with regulations and company policies.
• Maintain accurate and up-to-date records of customer interactions and account details.
• Provide regular reports and updates on collection performance and customer account status.
• Stay informed about industry trends and best practices in collections and FOS.

• A high school diploma or equivalent qualification is required.
• Previous experience in a collections or customer service role is preferred.
• Strong knowledge of collections processes and regulations is essential.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency in MS Office or similar software for documentation and reporting.
• Ability to work independently and manage multiple tasks effectively.
• Attention to detail and a focus on accuracy in record-keeping.
• Strong problem-solving skills and the ability to make sound decisions.
• A customer-centric approach and a commitment to providing excellent service.
• Willingness to learn and adapt to new processes and systems.