CBTW | Operations Manager - Software Tech Industry

Overview

About CBTW

As a global tech company, we empower businesses with tailored tech and business solutions that drive innovation and sustainable growth. With over 2,500 experts across 21 countries, we deliver results through flexible engagement models - whether augmenting teams, managing complex projects, or building long-term operations. We specialize in Strategy & Governance, Product Design & Growth, Software Engineering, Data Analytics & AI, Cloud & Enterprise Platforms, Cybersecurity, and industry-specific solutions for Banking, Life Sciences, and Smart Industrial sectors. Guided by our commitment to building a better world, we dedicate time, resources, and expertise to education projects, creating a lasting impact on our teams, communities, and planet. 

About our BOT model

CBTW’s Build-Operate-Transfer (BOT) model helps international companies establish and scale dedicated software development centers in Vietnam. We build the local team, manage recruitment, HR, operations, compliance, and infrastructure, while the client retains full control of product strategy and delivery. After a defined operating period, the team and operations can be transferred into the client’s full ownership, creating a sustainable long-term engineering capability in Vietnam. 

Responsibilities

As the Operations Manager, you will be responsible for driving operational excellence across engineering teams, ensuring team performance and people development. This role combines process optimization, and people leadership to create an environment where engineers can collaborate effectively and consistently deliver high-quality solutions. 

Operational Management and Cross-functional Collaboration 

• Oversee daily operations of development teams in Vietnam (HR-related operations, resource allocation, sprint management, issue management). 
• Implement and monitor key performance indicators (KPIs) to measure success and drive improvement. 
• Oversee recruitment, onboarding, and continuous training to ensure new hires adapt quickly to the team and company while equipping the workforce to consistently deliver high-quality service performance. 
• Work closely with overseas stakeholders (senior management, product, engineering, customer support) to drive operational efficiencies and meet business objectives. 

Processes and Procedures 

• Establish and continuously improve processes and procedures to drive efficiency, ensure quality, and align with global team standards.  
• Bridge cultural and communication gaps across teams to enable effective collaboration and mutual understanding.  

Leadership and Team Development 

• Build a team culture of innovation, collaboration, and continuous improvement. 
• Mentor and develop team members, promoting professional growth and development. 
• Drive continuous training initiatives to maintain high standards of service performance across the team. 
• Conduct regular one-on-one meetings with team leaders to support professional development, provide ongoing feedback, and reinforce a positive and professional work ethic. 
• Organize regular team-building activities to strengthen collaboration and cultivate a positive team culture. 

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field 
• 5+ years of experience in operations management, preferably within a global tech or software company 
• Excellent leadership, communication, interpersonal skills, problem-solving and decision-making abilities 
• Strategic thinker with the ability to drive innovation and growth 
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. 
• Fluent in English.