Category Customer Manager
About this role
Job Description
Category Customer Manager
Opportunity to grow your Marketing management career!
Flexible work arrangement – 3 days in office, 2 days remote
Location: Melbourne, Australia
Grow Your Marketing Career with Kraft Heinz!
Are you looking to grow your career in Marketing? Do you want to join a dynamic team with a proven track record of internal growth and career advancement opportunities? We have an exciting permanent opportunity for a Category Customer Manager to join our Category Sales team based out of Melbourne, Australia.
The Company
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
Key position responsibilities include, but not limited to:
Own the risks and opportunities process by developing and monitoring retailer-oriented plans through cross-functional initiatives, collaborating with Finance to close gaps against the plan, reported in Monthly Performance Reporting.
Manage mid- and long-term forecasts, understanding sales execution performance drivers, and work across functions to address execution needs.
Collaborate with Revenue Management to implement promotional plan guardrails and course-correct any execution misalignments.
Engage with the Field team to develop action plans at the customer level, track recommendations, and analyze post-event assessments of in-store activations.
Act as the voice of the retailer within the commercial strategy team, ensuring that promotional planning and ranging strategies from Category Revenue and Category Development are feasible for execution.
Lead the development of stories and sell-in for customer-facing workshops and range reviews in partnership with Sales, Category Revenue, and Category Development.
Consult on customer target setting for new product launches, including distribution and margin assumptions, and develop sell-in stories to secure retailer buy-in.
Identify risks and develop retailer-oriented plans, ensuring effective communication of category strategies and assumptions with sales, marketing, and demand planning teams.
Conduct bottom-up customer planning with sales, focusing on segmentation, shelf relay opportunities, ranging gaps, and promotional activation.
Validate forecast assumptions and define customer targets for new product launches, serving as the primary point of contact for Account Managers to communicate category plans.
Deliver annual distribution drive plans and track implemented recommendations to ensure target delivery while analyzing in-store activations.
Develop and leverage tools, processes, insights, and systems capabilities related to range, shelf layout, and distribution performance.
What you'll bring:
5+ years of working experience in FCMG Sales/Key Account Management or on retailer-side Buyer or similar
2+ years working with or for major Australian retailers (i.e. Coles, Woolworths, Metcash)
Bachelor’s Degree – business or sales related discipline is desirable
Advanced Microsoft PowerPoint & Excel
Promotion and/or range modelling
Systems knowledge a plus: Nielsen/IRI Scan/Panel (e.g. Temple, UNIFY), Demantra, JDA, Tableau, Quantium
Passionate and driven about delivering results
Strong interpersonal skills to influence and sell recommendations internally, ability to negotiate both internally and externally to achieve the objectives of Commercial Strategy
Problem-solving mentality with ability to navigate a high pace environment and deliver through others
Strong analytical horsepower with ability to translate insights into action through storytelling to sell plans to customers
Strong commercial & retailer acumen ideally through direct experience at a retailer or in a retailer-facing role
Benefits of working with us
Hybrid Working – Flexibility around when and where you work
Pay for Performance – industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package
Parental Leave – paid time off for both primary AND secondary caregivers
Leave Options – Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter
Great Place to Work certification in Australia and New Zealand
In House Training Programs
Corporate Discount Programs
Ready to make an Impact?
If you're passionate about Marketing, eager to learn, and enjoy working in a team environment, please submit your application soon. We will be reviewing applications on a rolling basis and reserve the right to close our job advertisements early.
Location(s)
Freshwater
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
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You'll be redirected to heinz's official application page on Workday.