Casual - Customer Experience Officer

Looking for a rewarding administration role where your work makes a real difference?

At the City of Port Lincoln, you'll have the opportunity to gain exposure across a diverse range of Council business units and services that directly impact our community. We offer diverse career opportunities across multiple business units, a supportive team environment, professional development opportunities, and the chance to build a meaningful career close to home. Be part of a team that helps shape the future of the City of Port Lincoln.

Classification: Level 1 (Enterprise Agreement)

Business Units:

• Customer Experience
  
• Visitor Information Centre 
• Nautilus Arts Centre 

What We're Looking For

We're seeking motivated administration professionals who:

• Thrive in a collaborative team environment.
• Are adaptable and willing to work across different service areas.
• Take pride in delivering high-quality customer service.
• Have strong attention to detail and organisational skills.
• Are passionate about making a difference in their local community.

Key Responsibilities

Administrative Support

• Provide efficient administrative support to managers and teams across Council.
• Prepare correspondence, reports, presentations and other documentation.
• Maintain accurate records, databases and filing systems in accordance with records management requirements.
• Process forms, applications, invoices, purchase orders and other administrative transactions.
• Assist with scheduling meetings, appointments and departmental activities.
• Support the preparation and coordination of events, projects and operational activities where required.

Customer Service

• Respond to enquiries from community members, businesses and stakeholders in a professional and timely manner.
• Provide accurate information and assistance while maintaining a customer-focused approach.
• Escalate complex matters to relevant staff where appropriate.

Information Management

• Maintain data integrity across Council systems and databases.
• Ensure confidential information is handled appropriately and securely.
• Accurate record keeping and administration practices.

Team Contribution

• Work collaboratively with colleagues across multiple departments.
• Demonstrate flexibility and willingness to assist with a range of administrative functions.
• Contribute positively to team culture and organisational objectives.
• Support operational priorities during periods of peak workload.

Workplace Health & Safety

• Comply with Council's Work Health and Safety policies and procedures.
• Contribute to a safe and respectful workplace.

Values and Community Focus

• Demonstrate Council's values in all interactions with colleagues, customers, and stakeholders.
• Act with professionalism, integrity, and respect.
• Share a genuine passion for serving and improving the community

Essential Qualifications, Experience, Knowledge & Skills

• Proven ability to deliver excellent customer service with strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer relationship management (CRM) systems.
• Proven ability in resolving minor problems that relate to immediate work tasks.
• Ability to manage customer inquiries, complaints, and requests with diplomacy, professionalism and efficiency.
• Experience with data entry, record keeping, and document management.
• Ability to work well within a team environment and provide support to other staff as needed.
• Flexibility to adapt to changing tasks.
• Ability to work within a fast environment
• Ability to identify operational improvements and streamlining activities.

How to apply

Using the above position description as a guide, your application should be addressed to Tamara Hooper, Team Leader Customer Experience and Records  and include, a brief cover letter addressing the key criteria of the position and your most recent resume including details of at least three employment referees.

If you would like to learn more, please reach out to our People and Culture team at peopleandculture@plcc.sa.gov.au or by telephone 08 8621 2386.

Applications will be assessed throughout the recruitment process and the opportunity to apply closes 5:00pm Friday 23rd of October 2026.

The City of Port Lincoln is an Employer of Choice, Equal Opportunity Employer and a Smoke Free Workplace