Cast Member (Christmas Temp)

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Job Description:

This is a fixed-term position of employment, and the required hours will be at least 12 or 16 hours per week.

About the Role & Team

This is an exciting opportunity to support our store at Selfridges (Birmingham) during the Christmas period. The Cast Member will play a key role in bringing Disney magic to Guests. They will engage Guests in magical experiences throughout the Store, delighting them with stories while providing quality, innovative products that meet their needs. The Cast Member will deliver exceptional service that exceeds Guest expectations, focusing on creating unique and memorable experiences at every interaction while maintaining the integrity of the Disney brand and adhering to grooming guidelines.

What You Will Do

Show Sales

• Takes a proactive role in maintaining Disney brand standards.
• Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.
• Maintains and participates in producing company visual standards to present an outstanding Store environment.
• Ensures that all new product is on stage so that the Guest experiences the most current assortment.
• Assists with stock deliveries and replenishment to agreed standards.
• Participates in markdowns, event set-up and Stage Sets.
• Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
• Sets priorities and manages time effectively and efficiently.
• Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
• Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling

Service Contribution

• Promotes Guest loyalty by demonstrating thorough product knowledge and providing exceptional guest service.
• Provides friendly, accurate and efficient service.
• Listens and asks questions to identify and meet Guests’ needs.
• Engages Guests at their level allowing them to become a part of the story.
• Adapts to changing needs of Guests while maintaining a high level of service.
• Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
• Uses creativity, language, store tools and product to bring stories to life.
• Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
• Follows all safety guidelines.
• Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
• Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
• Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs)
• Supports initiatives that give back and have a positive impact on the internal and the external community.
• Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
• Ensures accuracy when completing Stock Inventory Counts and tasks.
• Additional responsibilities and duties will be assigned based on the needs of the business

Required Qualifications & Skills

• Passion for interacting with Guests of all ages.
• Attention to detail and ability to prioritise Guests and tasks.
• Retail/service experience in sales preferred but training will be given.
• Flexibility to work different day/shifts as needed based on availability given
• Ability to assist with store events which maybe scripted or non scripted
• Ability to understand store commercial targets and daily expectations ie talk ups, go with, basket fill.
• Housekeeping to ensure both on stage and back stage the areas are clean and tidy.
• Time management and organisational skills.
• Success in working in a team environment.
• Good communication skills being able to adjust communication to the guest.
• Professional appearance.
• Ability to learn about the product and the franchise.
• Visual merchandising experience (albeit training will be given)
• Cash handling and till work/card transitions (albeit training will be given)
• Discount eligibility checks and integrity

The Perks

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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