Cash Operations Representative

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Cash Operations Representative is responsible for accurately researching, identifying, processing, allocating, and recording cash transactions for Great American Insurance Company (GAIC), Mid-Continent Casualty Company (MCC), and Republic. The position supports multiple bank accounts and lockboxes, manages a variety of payment types, prepares related journal entries and disbursements, and provides critical support to Agency Bill and Direct Bill operations. 

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on‑site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs. 

Essential Job Functions and Responsibilities

• Cash Processing: Researching and applying payments, creating journal entries, allocating funds, and recording agency-related receipts.
• Bank and Lockbox Management: Managing ACH, wire, check, and lockbox transactions, resolving exceptions, processing returned payments, and coordinating with banking partners.
• Accounting Support: Preparing cash receipt and intercompany journal entries, including transfers when payments are received by the incorrect legal entity.
• Disbursements: Processing refunds and payments related to funds received in error.
• Reporting and Documentation: Maintaining processing statistics, supporting monthly reporting, and updating procedures and process documentation.
• Team Support: Providing critical support to Agency Bill and Direct Bill operations. 
• Performs other duties as assigned.

Job Requirements

• Education: College degree preferred but not required
• Demonstrates multi-tasking, attention to detail, organizational skills, and problem-solving abilities.
• Preferred experience with all Microsoft Office 365 applications, especially Excel.

Scope of Job/Qualifications: Possesses advanced organizational abilities to manage multiple tasks efficiently. Strong attention to detail, organizational skills, and problem-solving abilities. Demonstrates interpersonal and communication skills. Proven ability to handle confidential information with discretion. 

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.