Case Manager (6 months contract)

Responsibilities

Leave & Case Management 

• Coordinate medical appointments, assessments, and treatment plans to ensure timely care and appropriate follow up.  
• Identify barriers to recovery early and work proactively with managers and providers to arrange suitable duties or modified work options. 

Compliance & Documentation 

• Ensure all leave programs and case management activities comply with local laws, regulatory requirements, and internal policies.  
• Oversee accurate administration, tracking, and documentation of all leave types within the LeavePro system.  
• Maintain comprehensive case files, including incident reports, medical records, communication logs, and compliance documentation.  

Return to Work (RTW) Coordination 

• Develop, implement, and monitor individualized RTW plans in collaboration with treating doctors, Business Partners (BP), Employee Relations (ER), and employee managers.  
• Facilitate safe and sustainable reintegration by aligning medical recommendations with operational needs.  
• Monitor progress and adjust RTW plans as needed to support recovery and performance.  

Stakeholder Partnership 

• Build strong working relationships with HCM, RMD, ER, BP, ELG, and business leaders to ensure coordinated case management and consistent application of policies.  
• Provide guidance to leaders on complex leave scenarios, escalations, and best practice approaches to employee support.  
• Advocate for employee wellbeing while balancing organisational requirements and compliance obligations. 

Additional responsibilities as required 

• Assist lead OHP with communicable disease management 
• Manage ergonomic cases without underlying medical condition 
• Assist in occupational injury investigation, and implement of corrective and preventive actions 
• Support administrative staff with non-clinical occupational health matters / enquiries 

Technical & Professional Skills 

• Strong understanding of leave administration, case management, and RTW processes.  
• Ability to interpret medical information and integrate it into practical workplace recommendations.  
• Experience coordinating with healthcare providers, insurers, and internal HR stakeholders.  

Communication & Interpersonal Skills 

• Exceptional ability to explain complex policy details with clarity, empathy, and confidentiality.  
• Skilled in managing sensitive conversations and supporting employees through challenging health related situations.  
• Proven ability to influence, negotiate, and collaborate across diverse stakeholder groups.  

Documentation & Systems 

• High level of accuracy in maintaining case files, medical documentation, and compliance records.  
• Experience using case management or leave administration systems (e.g., LeavePro).  

Attributes for Success 

• Empathetic, employee centred approach balanced with strong compliance discipline.  
• Proactive problem solver who anticipates barriers and navigates complex situations with professionalism.  
• Strong organisational skills, attention to detail, and ability to manage multiple cases simultaneously. 
• Candidates with RN or OH background would be an advantage

We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary and expected salary to People Team, Quality HealthCare Medical Services Limited, 6/F, Tower 1 & 2, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong  or by clicking "Apply Now".
 

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.