Case Manager

Position Summary

The HRSN Housing Case Manager provides comprehensive housing-focused case management services to households experiencing housing instability or crisis. This role supports participants receiving Health-Related Social Needs (HRSN) funding by assisting with housing search, financial assistance coordination, and ongoing stabilization services to promote long-term housing success.

The position requires strong housing navigation skills, landlord engagement, financial documentation oversight, and trauma-informed support practices.

Essential Duties

• Provides housing navigation and placement support to individuals and families experiencing housing instability.
• Coordinates financial assistance in compliance with HRSN funding requirements and internal financial protocols.
• Delivers ongoing case management services to promote housing retention and long-term stability.

Job Functions

• Assists participants in identifying safe, stable housing options aligned with their long-term goals.
• Develops individualized, participant-driven housing stabilization plans.
• Engages landlords, property managers, and housing providers to secure housing placements.
• Advocates for participants in housing negotiations, lease processes, and tenant rights education.
• Coordinates financial assistance for rent, move-in costs, utilities, and other eligible housing-related expenses.
• Ensures proper documentation and compliance with HRSN financial management and billing protocols.
• Supports participants in accessing rental arrears assistance, utility programs, and other stabilization resources.
• Provides ongoing case management including goal-setting, life skills coaching, and resource navigation.
• Coordinates with healthcare providers, social service agencies, and employment programs to provide wraparound support.
• Assists participants in obtaining identification, enrolling in benefits, and accessing supportive services.
• Maintains accurate and timely case notes and documentation in HMIS or other required systems.
• Tracks housing outcomes and participant progress to meet program reporting requirements.
• Ensures confidentiality and compliance with Medicaid, county, HUD, and agency regulations.
• Adheres to agency policies and best practices in trauma-informed care, cultural responsiveness, and harm reduction.
• Performs additional duties as assigned in support of program operations.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and communication skills.
• Ability to maintain confidentiality and manage sensitive participant information.
• Proficiency in Microsoft Office, Google Suite, and client databases (HMIS preferred).
• Valid driver’s license, proof of insurance, and reliable vehicle required.

Preferred Qualifications

• Bachelor’s degree in social work, human services, or related field.
• Experience working with individuals experiencing homelessness or housing instability.
• Prior case management experience in housing, supportive services, or Medicaid-funded programs.
• Bilingual skills (Spanish, Russian, or other languages commonly spoken by participants) preferred.

Why Just Compassion: Benefits & Total Rewards

Just Compassion is committed to supporting the health, well-being, and professional growth of our team members. Benefits for eligible employees may include:

• Medical, dental, and vision insurance plans
• Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members
• Individual Retirement Account (IRA) retirement savings option
• Paid time off (PTO) for eligible employees
• Paid sick time in accordance with Oregon law
• Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable
• Wellness time to support overall employee well-being
• Eleven (11) paid holidays annually
• Professional development opportunities

Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.