Case Management Assistant

dchsystem· Support Services
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📍 Tuscaloosa, AL, USFULL TIME

About this role

Overview

The Case Management Assistant provides hands-on post-acute care planning services to hospitalized and emergency department patients, as assigned by an RN Case Manager or Social Work Case Manager, in accordance with department policies and procedures

Responsibilities

  • Support RN and Social Work Case Managers in post-acute care arrangements, ensuring compliance with regulations.
  • Coordinate the transfer of complete medical records for each post-acute destination during business hours.
  • Communicate with post-acute care facilities about bed availability via CarePort. Communication may also include fax or phone
  • Provide regulatory notices (e.g., Important Message from Medicare, Choice Forms) to patients and families, and file documents as required.
  • Notify RN Case Manager or Social Work Case Manager of the patient’s post-discharge care choices promptly.
  • Arrange transportation, as required, and communicate transfer details to patients and families.
  • Arrange for durable medical equipment in the patient’s home.
  • Schedule post-discharge physician appointments.
  • Document accurate data, authorizations, referrals, entries into CarePort and/or medical record in a timely manner.
  • Act as liaison between RN and Social Work Case Managers to ensure information flow.
  • Establish collaborative relationships with case management staff, vendors, liaisons, patients, families, and caregivers.
  • Conduct post-discharge follow-up calls and refer patient concerns to the appropriate Case Manager

    • DCH Standards: 

    • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
    • Performs compliance requirements as outlined in the Employee Handbook
    • Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.
    • Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
    • Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
    • Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
    • Requires use of electronic mail, time and attendance software, learning management software and intranet.
    • Must adhere to all DCH Health System policies and procedures.
    • All other duties as assigned.

     

    Qualifications

    Required:

    • High school education or equivalent required

    Preferred:

    • CarePort and Meditech system skills preferred

    Other Skills:

    • Excellent clerical and organizational skills
    • Excellent communication/people skills in person and on telephone
    • Familiar and comfortable with medical terminology
    • Computer and data entry skills; proficient in Word

    Must be able to read, write legibly, speak, and comprehend English.

     

    WORKING CONDITIONS

     

    Work Context

    • Frequent telephone contact with providers, provider office staff, hospital staff, other customers, and post-acute provider partners
    • Daily and close contact with management and care management staff and community agencies.
    • Work closely with patients, families, caregivers, and/or significant others
    • Ability to maintain member, provider, and organization information confidentially
    • Ability to cooperate and be flexible
    • Ability to relate to individuals form diverse backgrounds

     

    Physical Factors

    • Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
    • Must be able to perform the duties with or without reasonable accommodation.
    • Hearing and vision must be normal or corrected to within normal range.
    • Physical presence onsite is essential. 

    Frequently Asked Questions

    Is the salary disclosed for the Case Management Assistant position at dchsystem?
    The salary for this Case Management Assistant role at dchsystem is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Case Management Assistant position at dchsystem located?
    This Case Management Assistant role at dchsystem is based in Tuscaloosa, AL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Case Management Assistant role at dchsystem full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Case Management Assistant role in the Support Services department at dchsystem.
    Which team or department does the Case Management Assistant at dchsystem belong to?
    This Case Management Assistant position is part of the Support Services department at dchsystem. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Case Management Assistant position at dchsystem?
    Click the "Apply Now" button on this page. You will be redirected to dchsystem's official application portal hosted on icims where you can submit your application directly.
    When was the Case Management Assistant job at dchsystem posted?
    This Case Management Assistant position at dchsystem was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
    Case Management Assistant
    dchsystem
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