Carrier Onboarding Coordindator

Trax Technologies provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over 1 billion logistics transactions from all industries, modes and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia, and Europe.

Key Roles & Responsibilities/ Key Job Functions:

• Assist Project Manager (PM) in all carrier deployment activities by driving and managing their own set of tasks without requiring daily guidance and assignments from the PM or Department Manager 
• Responsible for on-boarding the carrier from the initial stage, coordinate testing, until go live (MTP) 
• Track and manage carrier deployment activities with the status report submitted to the PM and stakeholders on a regular basis 
• Setup internal and external meetings with the carrier and provide meeting minutes and status of the carrier deployment  
• Resolve issues between Carriers, Internal Team, and Customers (internal and external) 
• Update related deployment tickets and Smartsheet on a regular basis so stakeholders are updated on the status of the carrier deployment 
• Analyze risks and opportunities 
• Monitor project on-boarding progress and handle any issues that arise 
• Act as the point of contact and communicate project carrier deployment status to stakeholders 
• Ensure that training, kickoff, and regular calls are organized whenever necessary 

Competencies, Skills, Knowledge & Abilities:

• Excellent analytical, data reconciliation and problem-solving skills 
• Excellent communication and customer service skills  
• Excellent decision making and leadership capabilities 
• Customer focused mindset 
• Highly organized and has excellent time management skills  
• Must be a team player and able to thrive in a fast-paced multicultural environment 
• Good negotiation skills 
• Detail-oriented and self-starter 
• Amenable to work on night shift schedule

Education, Experience & Certification Basic Requirements:

• Graduate of a 4-year course or a bachelor’s degree 
• 2+ years’ experience in IT project coordination or IT project deployments,  
• Freight Audit & Pay & Transportation Logistics, operations, process improvement or related function 
• Proficiency with Microsoft office  
• Familiarity with Smartsheet is a plus 
• Experience with Atlassian tools (e.g. Jira, Confluence) 
• Understanding of common logistics operations and invoicing process 
• Contact center/back-office operations or shared service operations experience is a plus
• Supervisory Experience is a plus 
  
• Assigned onsite in our Cebu Office