Care Scheduler
homeinsteadcare
Care Scheduling Administrator
About this role
Company Description
Providers of private luxury at-home care; supporting our clients to live independently in their own homes - just how they want to.
Job Description
Company Description
Home Instead is a leading provider of high-quality, relationship-led care for older people, supporting them to live independently in the comfort of their own homes. With a strong focus on companionship and person-centred support, we offer minimum one-hour visits, allowing time to truly get to know our clients and provide unhurried, meaningful care. Our award-winning training ensures our Care Professionals are equipped with the skills and confidence to deliver exceptional support. We are proud of our outstanding reputation and take great care in matching our Care Professionals with clients based on shared interests and personalities, helping to build genuine relationships and trust. This approach enables us to deliver truly personalised care that enhances the quality of life for those we support.
Job Description
Are you highly organised, proactive, and passionate about making a difference behind the scenes? We are looking for a Care Scheduling Administrator to join our friendly and dedicated team. This is a key role within the office, ensuring our clients receive consistent, high-quality care through effective scheduling and coordination of our Care Professionals. You will be responsible for creating and managing care schedules, responding to changes, and ensuring continuity of care, all while supporting both clients and Care Professionals. You will also be part of out on call rotation which consists of one weekday evening and two in four weekends that entails supporting with incoming and outgoing phone calls, scheduling call changes and covering care support calls when needed.
Key Responsibilities
- Create and manage care schedules to ensure consistency and continuity for clients
- Match Care Professionals to clients based on needs, location, and compatibility
- Respond promptly to changes such as sickness, emergencies, or new care packages
- Maintain accurate and up-to-date records using care management systems
- Communicate effectively with Care Professionals, clients, and the office team
- Support the coordination of new client start-ups and ongoing care reviews
- Work closely with recruitment to ensure adequate staffing levels
- Participate in the on-call rotations where required
- Support with emergency cover for client calls
Qualifications
Care Experience and experience with scheduling
Requirements
- Previous experience in a care, scheduling, coordination, or administrative role
- Strong organisational skills with the ability to prioritise and multitask
- Excellent communication and interpersonal skills
- Confident using IT systems and scheduling software
- Ability to remain calm and solution-focused under pressure
- A genuine passion for delivering high-quality care
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Care Scheduling Administrator position at homeinsteadcare?
The salary for this Care Scheduling Administrator role at homeinsteadcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Care Scheduling Administrator position at homeinsteadcare located?
This Care Scheduling Administrator role at homeinsteadcare is based in England, gb, Loughborough, Loughborough, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Care Scheduling Administrator role at homeinsteadcare full-time or part-time?
This is listed as a Full time position. It is posted as a Care Scheduling Administrator role at homeinsteadcare.
How do I apply for the Care Scheduling Administrator position at homeinsteadcare?
Click the "Apply Now" button on this page. You will be redirected to homeinsteadcare's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Care Scheduling Administrator job at homeinsteadcare posted?
This Care Scheduling Administrator position at homeinsteadcare was posted on Jul 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Care Scheduling Administrator
homeinsteadcare
You'll be redirected to homeinsteadcare's official application page on SmartRecruiters.