Care Engineer
Nokia Corporation
Care Engineer
About this role
As a Care Engineer, you will extend advanced technical and product support within care service delivery. In this global & 24x7 support environment, you will handle complex troubleshooting cases, particularly at the solution and system level. You will diagnose issues, work with internal teams, and work closely with R&D to escalate and resolve customer problems.
With your passion for solving demanding situations/problems, and experience in a customer-facing cloud technology environment, you will focus on delivering an excellent customer support experience while constantly seeking ways to automate and simplify processes in a fast-paced setting.
- Perform initial diagnosis of incidents and apply existing knowledge to find solutions.
- Collect logs, conduct health checks, and facilitate troubleshooting sessions between customers and L3 teams.
- Ensure seamless service delivery and continuous performance improvement.
- Participation: Join weekly case review meetings with Market and L3 teams to track progress and enhance resolution efficiency.
- Extend 24x7 critical incident support.
- Operate within the European time zone.
- Oversee and drive the entire delivery-to-care process.
You have:
- 10+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree.
- Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing.
- Advanced (Level-3) expertise on Linux.
- Worked/comfort to work in the European time zone or supported the European customer.
Nice to have:
- English language proficiency.
- Basic (Level-2) networking expertise will be a plus.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Frequently Asked Questions
Is the salary disclosed for the Care Engineer position at Nokia Corporation?
The salary for this Care Engineer role at Nokia Corporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Care Engineer position at Nokia Corporation located?
This Care Engineer role at Nokia Corporation is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Care Engineer role at Nokia Corporation full-time or part-time?
This is listed as a Full time position. It is posted as a Care Engineer role at Nokia Corporation.
How do I apply for the Care Engineer position at Nokia Corporation?
Click the "Apply Now" button on this page. You will be redirected to Nokia Corporation's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Care Engineer job at Nokia Corporation posted?
This Care Engineer position at Nokia Corporation was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Care Engineer
Nokia Corporation
You'll be redirected to Nokia Corporation's official application page on oraclecloud.